Office Administrator/Customer Care

CURRICULUM VITAE

PERSONAL DATA:

NAME: Tyson Shivachi

D.O.B: 03/01/1993

GENDER: Male

NATIONALITY: Kenyan

PHONE NUMBER: 072*******/073*******

EMAIL:***************@*****.***

VISION: To increase the shareholder value and maximize profit by improving the operational efficiencies and maximize utilization of the available resources.

KEYS FOR SUCCESS:

Integrity

Ethics

Leadership

Teamwork

Training

Recognition

Communication

Continuous improvement

CAREER OBJECTIVE

To find a challenging position to meet my competencies, capabilities, skills, education and experience.

SKILLS AND COMPETENCE:

Excellent communication, negotiation and interpersonal skills.

Proficient in Microsoft suit - Microsoft outlook, Microsoft excel Microsoft word and the internet.

Fluent in spoken and written English and Swahili.

Able to work well under pressure, prioritize workload and work to deadlines.

Can work on own initiative.

Highly motivated with a positive attitude.

Reliable and punctual.

Having a high level of intellectual curiosity.

Possessing a responsible, patient and caring attitude.

Ability to adopt in any environment and can work in shifts.

EDUCATION BACKGROUND:

YEAR INSTITUTION CERTIFICATE

2014 SENIORS DRIVING SCHOOL DRIVING LICENSE (CLASS BCE)

2012-2013 KENYA INSTITUTION OF MANAGEMENT BUSINESS MANAGEMENT DIPLOMA

2008-2011 KAPSAOS HIGH SCHOOL K.C.S.E

1998-2006 CENTRAL PRIMARY SCHOOL K.C.P.E

SECONDARY SCHOOL PREFECT & HEAD BOY RESPONSIBILITIES

1. Organizing academic contests amongst schools

2. Interlinking the school management/ administration with students.

3. ensuring the students are running the school operations seamlessly by supervising and coordinating academic and co-curricular activities.

4. Took part in innovating and establishing disciplinary policies as a member of the school disciplinary committee.

PROFESSIONAL ABILITIES:

Superb organizational and time management skills.

Professional collaborator.

Analytical, problem solving, decision-making and time management skills.

Excellent work ethic and ability to cope with people working in a team.

Enrolled on internet learning and graduated with four certificates:

a)Wish Want Walk Rate Grid For group

b)Guest Relation Service Recovery EMEA

c)General Fire Safety

d)Managing Fire Safety IHG EMEA

WORK EXPERIENCE:

30th June 2017 to Date – Self employed as a freelance Virtual Assistant.

RESPONSIBILITIES AS A FREELANCE VIRTUAL ASSISTANT

1.Email management/ filtering

2.Setting up autoresponders

3.Following up with clients/customers

4.Booking appointments with clients

5.Receptionist duties (answering occasional calls)

6.Calendar management

7.File management (organizing files using drobox etc.)

8.Database building ( e.g., updating emails or contact list on your CRM)

9.Research on certain topics for blogposts, newsletters or others.

10.Hotel and flight booking

11.Transcription (transcription voicemail, video or audio, podcast etc.)

12.Taking down minutes for meetings

13.Creating reports on weekly and monthly basis

15TH JUNE 2015 TO MAY 2017- worked for Zap Car Hire and tours Ltd as the transport branch manager subcontracted by Muthaiga Travel Ltd.

RESPONSIBILITIES AS A BRANCH TRANSPORT MANAGER

1. Managing a team of 20 staff.

2. Ensuring office operations are running efficiently.

3. Taking part in promoting staff welfare by ensuring they are having a conducive working environment

4. Facilitating transfers for clients traveling in and out of the country.

5. Assisting to invoice clients with the help of the finance department.

6. Troubleshooting complaints arising and creating more room for improvement through internal customer care training and any other necessary training contributing to better provision of services.

18-Oct 2013- 14TH June 2015: worked with Zap car hire and tours Ltd as the Authorized transport providers for Best Western Premier Nairobi as a transport Supervisor/Coordinator/administrator.

01st June 2013-17th Oct 2013: Joined Zap car hire and tours Ltd in conjunction with Crowne plaza Nairobi as the Fleet coordinator/Supervisor

RESPONSIBILITIES AS A FLEET COORDINATOR/ADMINISTRATOR/SUPERVISOR

1. Sending and receiving emails direct from clients.

2. Organizing the execution in regards to airport transfers for clients staying at the hotel.

3. Organizing game drive to different parks in and out of the city.

4. Trouble shooting the complaints arising from any corner of the company.

5. Managing a team of 15 staff.

6. Coordinating all hotel transfers.

7. Managing record keeping.

8. Sending worksheets reports on daily basis.

9. Receiving calls and conveying any other information to the right people

05th Jan 2012-02nd May 2012: Worked for Bar.B.Q tonight restaurant Nairobi as a restaurant supervisor.

RESPONSIBILITIES AS A RESTAURANT SUPERVISOR

1. In charge of 10 staff to ensure restaurant operations are smooth and the service offered is appealing to the customers.

2. In charge of minor I.T responsibilities and administrating most activities running at the back office.

3. In charge of conducting internal customer care trainings to enhance quality of service to attract more customers.

HOBBIES:

Travelling

Watching

Reading

REFEREES:

1. Zeenat Khan,

General Manager Bar.B.Q Tonight Restaurant,

Phone: +254*********,

Email address : ********@*****.***

Nairobi,

Kenya.

2. Stanley Mwaniki

Duty Manager Crowne Plaza Hotel Nairobi

Phone: +254*********

Email address: *************@*****.***

Nairobi,

Kenya.

3. Andrew Okaalo,

HR Manager Zap Car Hire and Tours Ltd,

P.O Box 713 - 00606

Phone: +254*********

Email : ************@*****.***

Nairobi,

Kenya.

Contact this candidate