Customer Service Manager
Resume:
ASHLEY SIMMONS-NESBITT
*********@*******.***
Recent college graduate of 2018 with a 3.0 grade point average. Excelling in 6 plus years of leadership in customer service by building close confidentiality relationship. Being able to conduct detailed research and collect data analysis effectively. Proven to perform phenomenally in leadership role, handling customer conflict respectively, and capable of communicating effectively. I am an extremely hard worker, also proven to work best under pressure while meeting deadlines and understands the dynamics of working with a team.
February 2018 – present
Guest Services Representative, Captain Quarters Resort
Greet, register, and assign rooms to the guest making sure their needs are fully accommodated.
Verifying customers' credit and establish how the customer will pay for the accommodation.
Contacting housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Make and confirm reservations.
Record guest comments or complaints, referring customers to managers as necessary.
Compute bills, collect payments, and make change for guests.
Arrange tours, taxis, or restaurant reservations for customers.
May 2017 – February 2018
Server, Cracker Barrel
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes.
Take orders from patrons for food or beverages.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
January 2016 – May 2017
Lead Student Assistance - Library
Enter and update patrons' records on computers.
Manage reserve materials by placing items on reserve for library patrons, checking items in and out of library, and removing outdated items.
Instruct patrons on how to use reference sources, card catalogs, and automated information systems.
Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures.
Lend, reserve, and collect books, periodicals, videotapes, and other materials at circulation desks and process materials for inter-library loans.
EDUCATION
MAY 2018
BACHELORS OF ART SOCIOLOGY, COASTAL CAROLINA UNIVERSITY
DEAN'S LIST HONOREE, 3 SEMESTERS.
FOCUS IN CRIMINOLOGY
SKILLS
Loyal and discreet with all clients
Advanced in Microsoft, Power Point, and Excel.
Works best under pressure
Willingness to learn
Skilled researcher and data analysis
Well experienced in conflict resolution
Excellent at communicating effectively.
Self-motivated ability to work independently
Contact this candidate