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Customer Service Manager

Pittsburgh, Pennsylvania, United States
August 10, 2018

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Michael K O Afreh

*** ********* ****** *** *** Pittsburgh PA 15205 Tel:412-***-****


Result-oriented and highly motivated individual seeking a position in a reputable organization to enable me utilize and apply my analytical, decision-making and organizational skills Energetic and goal-oriented with a genuine passion for analysis, business strategy, and performance optimization Welcomes challenges as opportunities while adhering to the highest level of moral and professional integrity. COMPUTER/TECHNICAL SKILLS

Microsoft Excel (Advanced: Pivot tables, VLOOKUP etc.), Word, PowerPoint, Access, Visio, Visual Logic Access for reports and analysis


• Credit Analysis

• Cash Handling

• Purchase Order

• Sales Order

• Client Relations

• Portfolio Management

• Financial Analysis

• Clerical Duties

• Loan Collection Specialist

• Reporting

• Internal Control

• Risk Assessment / Analysis

• Supply Chain

• Documentation Specialist

• Customer Services

Broadway Capital Advisors APRIL 2018- PRESENT

Credit and Risk Analyst


• Analyzed financial statements for credit decisions

• Maintained corporate credit policy and ensured compliance

• Conducted credit reviews and examinations

• Performed additional portfolio management functions

• Worked closely with collateral management

• Recommended appropriate actions based on credit and investment analysis Amazon, Pittsburgh, PA MAY 2018- PRESENT

Fulfillment Associate


• Receive material coming into the building by vendors, customers, or other warehouses accurately and promptly.

• Verify the quantity and description of materials received by checking merchandise against the packing list.

• Prepare a receiving report if none is available.

• Examine incoming shipments, reject damaged items

• Appropriately report/record any discrepancies.

• Accurately place materials on shelves, in racks or other designated storage areas in an orderly manner.

• Enter quantity received against the purchase order in the computer system and print back order and inventory stock put away list.

• Assemble and fill orders to be shipped to customers.

• Preparation of all shipping documentation

• Negotiate sale and purchase prices.

Rahma Groceries, Carnegie, PA APRIL 2018- PRESENT

Customer Service Associate/ Grocery Clerk


• Provide premier customer service, including greeting them and responding to questions.

• Respond to customer inquiries, provide quotes and take customer orders and source products.

• Negotiate sale and purchase prices.

• Proactively generate sales and promote company products.

• Assist with customer returns interact with customers and suppliers to obtain and fill orders correctly.

• Troubleshoot customer concerns.

• Ensure product is rotated, within date, and properly displayed on shelves according to the appropriate planogram

• Unload product from trucks and organizing stock room

• Answer, screen, and direct incoming telephone calls.

• Assist Grocery Replenishment Specialist in maintenance of shelf set

• Operate back room equipment, pallet jack, scissor lift, baler, compactor and scrub machine

• Assist in other duties, as assigned.

Mumuadu Rural Bank Ltd. (Ghana Commercial Bank) NOV 2015- MAR 2018 Credit Manager


• Met with customers to determine their needs and recommend the right loan products to help meet their goals

• Troubleshoot customer concerns.

• Maintained an active knowledge base of all of the organization’s loan products and an understanding of the qualifications required of each applicant

• Identified and recommended products that meets the customer’s needs and the organization’s lending guidelines

• Reviewed active loan files each day to determine if any documents are missing or what can be done to help the process along

• Utilized professional judgement to determine which potential borrowers represent good risk opportunities for the organization

• Approved loans within specified limits, and refer loan applications outside those limits to management for approval.

• Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

• Explained to customers the different types of loans and credit options that are available, as well as the terms of those services.

• Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information

• Reviewed loan agreements to ensure that they are complete and accurate according to policy. Sources Unlimited Microfinance Bank LTD MAR 2012 - OCT 2015 Senior Credit Manager

• Analyzes loan data on new, renewal and existing loans, including data provided by credit bureaus, other financial institutions and the Bank’s financial files.

• Prepares spreadsheet, reports, summaries and opinions for financial institution officers on new, renewal and existing loans.

• Completes financial analysis reports in a quality manner and within service deadlines

• Oversees and manages financial information files to assure current reports, statements, accounts receivables and other information on customer accounts.

• Performs credit inquiries for the Bank as requested.

• Establishes reviews and updates new and existing loan files for the Bank on a regular basis.

• May provide technical advice and assistance to loan officers as needed.

• Ability to project borrower’s profitability through detailed financial projections incorporating strong asset quality.

• Reviews and monitors loan files for collateral documentation requirements to determine proper completion, ensures timely recording and compliance with the Bank’s policies and procedures, and applicable Bank regulations.

Adonteng Community Bank LTD SEP 2011- FEB 2012

Back Office / Documents Specialist/Customer Services

• Review all invoices and other purchase documents for appropriate documentation and approval prior to payment

• Research problem invoices; interfaces with vendors, customer service team, and other appropriate staff to reconcile.

• Process payments in compliance with financial policies and procedures

• Print and obtain signatures on all accounts payable checks in compliance with company policy

• Resolve purchase order, invoice, or payment discrepancies

• Answer vendor inquiries

• Preparation of internal credit card and bank reconciliations when required

• Maintain accounting department files and records

• Enter information into accounting data entry system

• Verify and prepares checks for mailing

• Assist with month-end close and runs monthly reports as required

• Prepare and post deposits; balances deposits on bank statements

• Answer, screen, and direct incoming telephone calls

• Sort and distribute internal and external mail

• Perform general clerical duties including but not limited to filing, photocopying, faxing, typing, and mailing

• Perform other accounting duties as assigned by management

• Initiating, negotiating, approving and processing modifications, foreclosures, repossessions, court actions, judgment executions, bankruptcies, and out of court settlements. Fanteakwa Rural Bank LTD FEB 2008 -SEP 2011

Loan Processor/Collection /Cashiering

• Review initial loan approval and work with borrower to gather appropriate documentation

• Collect all required documentation for the loan package

• Create a loan submission package for the Underwriting department

• Submit files to assigned Underwriter

• Satisfy all conditions when received from Underwriter

• Ensure that approval falls within the established lending guidelines

• Communicate with other professionals, including attorneys, county clerks and title companies

• Collection and servicing activities on the more complex and sensitive commercial loans.

• Initiating, negotiating, approving and processing modifications, foreclosures, repossessions, court actions, judgment executions, bankruptcies


• University of Cape Coast, Cape Coast - Ghana

BSc, Bachelor of Commerce.

• Koforidua Polytechnic– Ghana

Higher National Diploma - Purchasing and Supply

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