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Customer Service Human Resource

Lancaster, Texas, United States
$14 hr up
August 10, 2018

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469-***-**** * * 2467 Mallory Lane * Lancaster, TX 75134

Summary of Skills

Excellent people skills with dedication to each phase of customer service

Able to work with and/or interview people from all walks of life

Able to manage multiple task projects with strong organizational skills with a minimal of supervision

Conduct case management intake, follow-up with problem resolution

Created Visual Art STEM curriculums for at-risk, homeless students and foster children


Bachelor of Science in social Work, Minor elementary Education, Bishop College, Dallas TX

Substitute Teach Certification- elementary Education – Mt View College, Dallas, TX

Meeting Needs of Special Needs Children – Houston Health & Safety Academy

Rainbow Days – First Aid and CPR ; TB Test 2018


Nov 2017 to Present 2018 Childcare Network #171- Duncanville, TX - Kristen Anderson – 972-***-****

Lead Teacher in Junior & Senior Youth After-school Program for ages 8 to 13. Provide homework assistance and high quality curriculum with activities including some STEM. Build good relationship with parent and coworkers. Manage multiple situations effectively. .

March 2016 to Nov 2017 Family Gateway (homeless shelter) Super – Anastasia Nixon Center Director- 903-***-**** After-School Program Assistant: Teach, create, develop educational & STEM activities for homeless children 1stto 8th grader. Provide redirection and set limits for program participants. Provide a safe environment that facility positive interaction between students and adults. Work with volunteers, interns, outside agencies & staff to maximize students learning & educational opportunities and advancement Provide parents with educational tools ideas that assist their child(ren educational growth while in a homeless environment. Meet with immediate supervisor one a week/monthly to review improve program goals and success.

Jan 2015 - 2016 Park South YMCA Super – Sharee Moffitt, Director 214-***-**** x 19

Create hands-on STEM Visual Art Curriculum for 1st and 2nd graders in after-school setting to inspire and develop student’s interest while experiencing the fun of learning basic STEM principles that affect their everyday life. Curriculum included Aerodynamics Students created airplanes, helicopter, race cares that moved. Physics: Students learned geometry principles of making Capulet missile launchers. Engineering: Students design, created boats, rocket ships, home to compare the different output of electricity vs solar energy.

Jan 2012 – Aug 2014 Big Thought/Thriving Mind Super Ashley McIver 870-***-**** Provided integrated STEM hands-on instruction to 25 to 35 students per class per semester in solar system, earth rotating around the sun, rocket ships races life cycle of butterflies. Puppet Trilogy developed several Super Hero, flying Fish series. Developing the child’s self-esteem, understanding our feelings, working together as part of a family. Creating & design both jewelry & Easter bonnet (children fashion show), window flower box, with quarterly Culminating Events. Big Though contract with several local elementary schools including: J.N. Ervin, W.A. Blair Elem, Harold Budd Elem, Summer Programs at W.W. Bushman, Whitney Young Elem.

May 2010-Jan 2012, AARP Senior Intern Prog – super Earlene Jones @ Dallas Pregnancy Center 214-***-**** Guide clients in educational program goals, and evaluate their progress. Counsel women via phone to keep unborn child. Previous AARP assignment with American Red Cross Human Resource Dept, Reviewed & process new volunteers. Reviewed budget reports, conducted criminal background check on new hire & volunteer. Resign to work at Big Thought After-School Program.

Dec 2008- Oct 2009 City of Lancaster- Library Dept Super Ms. Jimi Davis 972-***-****

Reviewed and resolve library patron’s inquiries, requests and complaints. Provide Children’s Story Time Program four times per week to Preschoolers, various community Day Care Programs and the Library Patrons Family Story Time for children in grade 1st to 6th using puppetry, dance, art/craft and cultural enrichment activities to illustrate each children’s story. Prepared various department reports and upgrade files. Promoted library’s marketing plan with site visits to local daycares, public and charter schools.

Oct 1984 – March 2007 - I Am that I Am Training Center - Lawrence Doughty Board Chairman.

The I Am Center was founded by Delores Beall in 1985 to empower at-risk, abused & neglected, ADHD & homeless children and youth who lived in various lo income communities with substance abusive parents or relative. Empowered each child with skills to find hope and means for their future. Served over 200+ children each year with improved educational skills and tutoring, healthy social interaction computer science, competitive sports. Developed collaboration with several program. The I Am Center received Pres George Bush Point of Light Commendation Award among 30 other outstanding award and feature on local radio, TV and the Wall Street Journal Newspaper.

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