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Customer Service Manager

Location:
Dubai, Dubai, United Arab Emirates
Posted:
August 10, 2018

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Resume:

RABINDRA BHANDARI

Dubai, UAE

Email: ac6miz@r.postjobfree.com

Contact: +971*********

Current Visa: Employment

Position Applied for: Bartender

CAREER OBJECTIVE

Seeking an opportunity to work with organization which enables me to enhance my skills in hospitality field. I have a good experience in customer service support. I would like to continue developing my skills on this field and learn from new and challenging positions. I consider myself a quick learner, hard worker, team player, adapt to new tasks and environments, empathetic and easy to adapt to situations. I am optimistic and honest person.

PERSONAL DETAILS

Nationality : Nepalese

Date of Birth : 30th July 1987

Place of Birth : Nepal

Sex : Male

Marital status : Married

Passport No : 07805136

Date of issue : 31/08/2014

Date of expiry : 30/08/2024

EDUCATIONAL ATTAINMENT

BACHELOR IN HUMANITIES AND SOCIAL SCIENCE

Tribhuvan University, Nepal (2005 – 2009)

INTERMEDIATE IN ARTS

Tribhuvan University, Nepal (2003-2005)

LANGUAGE

English &Hindi

TRAININGS ATTENDED

3 months F&B Service training from International Hotel training centre, Nepal.

Diploma computer course from Osish Language and computer training centre, Nepal.

BARTENDER

The Scene Restaurant, Terrace and Lounge

Pier 7, Dubai Marina

Dubai, UAE

(Feb. 2016 - Present)

Duties and Responsibilities

Smile and greet to guest with friendly manner.

Ensure proper service of all beverages items to bar guests.

Ensure that all details of service are preformed properly and that every guest receives the highest quality of service.

Providing an enjoyable bar experience for every Guest.

Being visible behind the bar at all times to assist Guests and Team Members.

Check identification of customers to verify they are of legal drinking age and serve.

Restocking beverages for bar and preparing garnishes, classic / signature cocktails, mock tails, wines, spirits, beers, mix ingredients such as a liquor soda, water, sugar, bitters and coffee as well.

Maintain and clean working area by sweeping, vacuuming, dusting, cleaning of glasses and utensils.

Ensure that the assigned bar area is fully equipped with tools and products needed for mixing beverages and serving guests.

Keeping record of wastage and breakages.

Order receive, stock supplies and retail products.

Report all equipment problems and bar maintenance issue to manager.

Preparing requisition and hand over to the manager.

Checking all the stocks and making weekly inventory report.

BAR CAPTAIN

Double Tree by Hilton Resort & Spa Marjan Island

Ras Al Khaimah,UAE (Feb, 2015 - Dec, 2015)

BARTENDER / BARISTA

Duo Le Monot Caio Restaurant

(Italian, French & Japanese)

Jumeirah Beach Residence (JBR), Dubai, UAE

(January 2010 - January 2015)

WAITER / BARTENDER

Shangri-la Hotel

Nepal

April 2007 – January 2008

SKILLS

Excellent knowledge of Computers

Excellent skills in dealing with customers

Sales and marketing skills

Confident manner with good interpersonal and organizational skills

Working under limited supervision following standardized practices and methods

A good planner and organizer Customer Service experience in supervisory or above

Capacity

Ability to listen and respond to demanding Guest needs

Excellent leadership, interpersonal and communication skills

Ability at team work and relating well with other staff members

Ability to work under pressure committed to delivering high levels

DECLARATION

I hereby declare that the information in this document is accurate and true to the best of my knowledge and belief.

Best Regards,

Rabindra Bhandari



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