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Houston, Texas, United States
August 10, 2018

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Jeff Daiell



September 2017 – present Contract work through various agencies; clients have included:

Association of Energy Engineers (twice) – Test proctor

CareerIntro (four times) Registered applicants at career fair

Vroom Auto Sales – assignment was originally to end October 26th but was extended eight times. Document preparation; data entry; document scanning.

Direct hire but seasonal: Kforce – Test proctor

HireLive (three times) Registered both vendors and applicants at career fair

Offshore Technology Conference – distributing badges

BadgeExpo – registering attendees at trade show

Sportsman Channel Outdoor fest – badge scanning

February – September 2017 Conduent (Formerly Xerox Business Services) (Seasonal)

Call Center Supervisor

Coach agents

Handle time-keeping

Handle disciplinary and other personnel matters

Note: asked to return following good performance the previous campaign (see below)

August 2016 – February 2017 Contract work through various agencies; clients have included:

American Abritration Association

Anita Borg Institute

O'Connor and Associates - O'Connor assignment was to be 20 hours per week through January 31st; of the ten temporaries who began the assignment, I was one of three asked to go full-time and continue past the original end date.

Xerox Business Services (Seasonal) April 2016 – August 2016

Call Center Supervisor

Coached agents

Handled time-keeping

Handled disciplinary and other personnel matters

Based on good performance, was asked to return for 2017 campaign (see above)

August 2013-January 2016 - Contract work through various agencies; clients have included:

Coca-Cola April 2014-October 2015

The Coca-Cola assignment was extended from three months to 18 months.

Contacted customers to schedule installation, removal, or repair of equipment.

Entered records of calls in Servigistics system.

Updated coworkers on schedules.

Received 18% pay rate increase part-way through this assignment

AonHewitt December 2013

In training for call center work.

Lone Star College (twice; January 2014 and December 2015-January 2016)

Technical Support call center; helped students and faculty at with start-of-semester website issues; relayed certain problems to other departments.

BookStop/Barnes and Noble, Houston/Sugar Land, Texas October 1993 - August 2013

Cash Supervisor

Received many commendations for outstanding customer service

Supervised Booksellers

Handled store funds

Authorized to work on morning deposit and evening funds-and-media count-down.

Handled returns and exchanges;

Authorized to work in both book sales and music sales.

Assisted with community relations events and made many of the public-address announcements for events.


B.A. from Centenary College of Louisiana, Shreveport, Louisiana


Outstanding Customer Service

LibreOffice 3

Type 60-65 wpm, IBM Selectric

Definity/Audix Phone/Voicemail system

MS Word 2010

MS Outlook 2013

MS Lync 2010





Have used Excel spreadsheets created by others

Took one year of Bookkeeping in high school

Took a semester of Business Law in high school and another in college

Did billing for two individuals at one position

Underwent and passed background check, with fingerprinting, for position in April-May 2018

Public Speaking (Various civic groups)

Writing (Several pieces published; also considerable work on behalf of not-for-profit organizations)


Master of Ceremonies

Reentry 2 Work. 2013-present: Member, Board of Directors (unpaid). Reentry 2 Work is a non-profit organization, based in Florida, helping individuals released from incarceration find honest work.

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