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Restaurant Manager

Location:
Dubai, Dubai, United Arab Emirates
Posted:
August 10, 2018

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Resume:

MEHDI BEN HAMIDA

Present Address

Dubai

Whatsapp: 009***********

Mobile : 055*******

Email:ac6mib@r.postjobfree.com

Objective:

To be a part of an organisation where my experience in customer service and food and beverage will help in achieving the company’s goals and in turn will further develop my skills and gain more responsibilities.

Personal Details:

Date of Birth: 24/12/ 1979

Nationality: Tunisian

Languages: Arabic, French, English, German(Basic)

Passport No: X482321

Hobbies: Meeting & Interacting with People

Marital status: Single

Visit Visa: Valid till 23/10/2018

Address: Al Muraqabat Deira

Academic Qualifications:

o1998 – 2000: Diploma in Hospitality and Tourism School.

o 1997 – 1998: Bachelor Degree.

1/3/2018 till present

Restaurant Manager

Azal Restaurant

Deira City Centre

In charge for the staff appraisal

Takes over all responsibilities in the restaurant.

In charge for the weekly and monthly inventory

Preparing monthly restaurant food cost

Develops and motivates the outlet team by giving training on a weekly basis and follows up on the training.

Responsible for the setting up and maintaining of the daily pre-shift meeting of 5 to 10 minutes.

Gives instructions and recommendations to his/her staff to complete daily tasks.

Greets guests by name upon arrival and attends to their seating. Ensures the entrance is never left unattended and all guests are welcomed in a friendly and smiling and enthusiastic way.

Takes an active part in the supervision of the staff, makes frequent tours around the bar and dining area to make sure that all guests are being properly served and to ensure a high level of guest satisfaction.

Will act as coordinator for any guest complaint between kitchen staff, service staff and guest.

Thanks the guest by name for their patronage and express his/her wish to serve them again in the near future.

Ensures the set-up, the mise-en-place and the cleanliness of the restaurant is as per standard.

17/12/2015 till 15/10/2017

Restaurant Manager

in: Chili’s Restaurant

American Casual Dining

oRecruiting,training and supervising staff

oIn charge for the weekly and monthly inventory

oPreparing monthly restaurant food cost

oIn charge for the staff appraisal

oEnsures that all guests are being properly served and to ensure a high level of guest satisfaction.

o Problem solving

oDecision maker

oStaff disciplinary

oEnsuring compliance with licensing,hygiene and health safety legislation/guidelines

oOverseeing stock levels

oOrdering supplies

oStaff schedule

oHandling customers enquiries and complaints

oTaking reservation

oPreparing and presenting staffing/sales reports

oEnsures the set-up, the mise-en-place and the cleanliness of the restaurant is as per standard.

oEnsures staff grooming is as per standard

oFollows up that the food and beverage is served and cleared according to the standards and sequence of service.

oControlling and checking food portioning and quality

oReporting maintenance -equipment’s-furniture’s -materials damages

oAgreeing and managing budget

oAssessing and improving profitability

oHandling administration and paperwork

oHandling daily –weekly –monthly inventory

oPreparing weekly /monthly weekly package

oHandling petty cash and daily safe verification

oKeeping statistical and financial records

31/1//2013 till 30/10/2015 in: Bait Al Bahar Restaurant Jumeira 1

Restaurant Manager Emirati-Asian-International cuisine

oWorks in close cooperation with the Chef and Kitchen Staff as well as the Cashiers to ensure a smooth running operation.

oIn charge for the weekly and monthly inventory

oPreparing monthly restaurant food cost

oIn charge for the staff appraisal

oTakes over all responsibilities during the absence of the Assistant Food & Beverage Manager and Food & Beverage Manager.

oDevelops and motivates the outlet team by giving training on a weekly basis and follows up on the training.

oResponsible for the setting up and maintaining of the daily pre-shift meeting of 5 to 10 minutes.

oGives instructions and recommendations to his/her staff to complete daily tasks.

oGreets guests by name upon arrival and attends to their seating. Ensures the entrance is never left unattended and all guests are welcomed in a friendly and smiling and enthusiastic way.

oTakes an active part in the supervision of the staff, makes frequent tours around the bar and dining area to make sure that all guests are being properly served and to ensure a high level of guest satisfaction.

oWill act as coordinator for any guest complaint between kitchen staff, service staff and guest.

oThanks the guest by name for their patronage and express his/her wish to serve them again in the near future.

oEnsures the set-up, the mise-en-place and the cleanliness of the restaurant is as per standard.

oFollows up that the food and beverage is served and cleared according to the standards and sequence of service.

1/8/ 2010 till 30/11/ 2013

Restaurant Assistant Manager

Company: Fanar Restaurant in Abu Dhabi

Casual Dining Restaurant international cuisine

Job Description:

Handling restaurant reservations and table arrangement as per reservations.

Planning special events, functions & catering.

Evaluating colleague’s performance through conducting yearly and quarterly appraisals.

Monitoring the Roistering and attendance procedure is followed in the department.

Maintaining Superior level of five star quality and services consistently.

Assisting guests and recognizing not only by their names also by their needs.

Improving the efficiency of the operations that will benefit both the hotel and the guest.

Reducing and maintaining the costs without affecting the quality of the product or the range offered to the guests.

Maintaining all training related and other official documents.

Ensuring broad knowledge of Company is maintained by all colleagues.

Participating and encouraging colleagues in up selling competition.

Making required Purchase orders through proper channels.

Organizing Team Building activities for the colleagues.

Dec.2004 –June 2010: Outlet Supervisor

Al Bustan Rotana Hotel Dubai

& Member of Leading Hotel of the World

Conducting Trainings as per the scheduled and coaching them on the job and evaluating them periodically.

Job Description: : Ensures to satisfy guest needs by providing high quality of Service.

To consistently offer professional, friendly, warm and engaging service.

Looks after the necessary preparation before the start of the operation.

Check the briefing points, availabilities & non-availabilities and Specials of the day and hotel promotions.

Welcome guest with a warm pleasant smile and assist guest in sitting.

Taking orders and serve within at least possible time.

Check back with the guest / present the guest bill and thanks guest for patronage.

Exceeds guest expectation by providing a high quality service and perform the standard operating procedure of the Hotel.

Demonstrates a complete understanding of restaurants policies and procedure as outlined by the hotel.

Follows all safety and sanitation policies when handling food and beverage.

Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift.

June 2001 – August 2003 Captain: Bouillabaisse Restaurant Marseille France

Job Descriptions: Total charges for group functions, prepare

And present checks to group contacts for payment.

Ensure banquet rooms, restaurant and coffee

Break are ready for service.

Ensure proper centerpieces are displayed on every

Table

Inspect the cleanliness and presentation of all

China, glass and silver prior to use.

Check in the guests to ensure satisfaction.

Set tables according meal requirement, allergies,

Dietary needs.

Maintain cleanliness of work area throughout the

Day.

Follow all company and safety and security

And procedures.

Technical Skills:

- Proficient in Microsoft Office, Word, Excel, Outlook.

- Internet Explorer

Trainings Undergone:

oFire and Safety.

oHealth and Safety.

oFood Hygiene.

oWine Training.

oF & B Up selling Training.

oFood hygiene certificate.

oTime management.

oComplaint Handling

oGuest Recognition

oDestination Leadership

oOn job Training

Personal Profile:

I am a confident individual with the ability to work effectively in order to bring out the best in me. I enjoy challenging work which broadens my horizons enabling me to utilize my skills. I also believe in professionalism of the high necessity in my field

of work. I am a willing learner, as I believe that the learning process enhances my personality constantly.



Contact this candidate