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Medical Assistant Customer Service

New Castle, Delaware, United States
August 10, 2018

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Carmen E. Velez

** ******** *****

New Castle, DE 19720

(302) 420- 0932

OBJECTIVE: Dedicated, focused professional seeking a position as Health Care professional, obtaining a career in nursing and utilize my skills by providing quality care in a well organized and caring environment and be part of a continually learning health care team to further my education to become Licensed practical nurse.


Assist with Activities of Daily Living -- hygiene (including oral care), dressing and grooming, nutrition, hydration, and elimination

Basic Nursing Skills -- infection control, safety and emergency, data collection and reporting (height, weight, vitals, and urinary output)

Productive Member of Health Care Team -- effective communication, respect for patient rights

Assist with Psychosocial Needs of Patient -- emotional, mental health, spiritual, and cultural

Restorative Skills – prevention, including passive range of motion on extremities, promote self care and independence by assisting patient to ambulate and transfer

Basic Office Skills- Word, Excel, Insurance Claims and Medical Billing, ICD-9 CPT, Dental Coding

Medical Office Skills- Front Office Procedures, EKG, Venipuncture, Customer Service to Doctors and Patients


CPR Certified


Christiana Care Hospital Pacu Prep and Holding.

Christiana Care Hospital/ CSSU PCT 2 3/26/13-Present

Visiting Nurse Association Christiana Care 8/06/2012-3/22/2013

Harrison Senior Living Christiana PA, CNA 4//2012-7/1/2012

Preoperative Services, LLC., Newark, DE 1/2007- 09/2011

Team Lead/Audit and Resolution Representative

Henrietta Johnson Medical Center, Wilmington, DE 06/2002- 01/2007

Billing Manager, Billing Clerk 11,

Patient Coordinator/ Medical Assistant


Dawn Career Institute, Inc., Wilmington, DE Nursing Assistant Program-Diploma 2012

Medical Terminology and Anatomy & Physiology

Basic skills, Patient care, Home Health Care

Cultural Diversity Training – Assisting with Psychosocial needs

48 Hours Lab, Practice/Application of Learned Skills

75 Hours Clinical Experience in Nursing Home

Omega Institute, Camden, New Jersey

Professional Medical Assistant- Diploma 2006

Dawn Training Center, Inc., Wilmington, DE

Medical Biller- Diploma 2002

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