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Customer Service Administrative Assistant

Fairfield, California, United States
August 10, 2018

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Jennifer Wilson

Administrative Assistant

Fairfield, CA 94533 - 707-***-****

Administrative assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Very dependable, reliable and works very well under stress. Authorized to work in the US for any employer


Administrative Assistant

Mechanics Bank - Hercules, CA - April 2006 to October 2013 Greeted customers, employees, vendors and contractors entering the operation center, determined the nature and purpose of visit and directed them to the appropriate destination with proper security pass.

• Organized all new hire, security and temporary paperwork.

• Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

• Maintained confidentiality of bank records and client information.

• Entered numerical data into databases in a timely and accurate manner.

• Monitored central fire alarm system, and responded when needed.

• Managed high call volume on multiple phone lines with tact and professionalism.

• Preserved a perfect attendance record for more than 18 months Assistant Manager

Animal Farm and Alpha Pet Supplies - Albany, CA - February 1998 to September 2006 Trained staff on operating procedures and company services.

• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

• Educated customers about the brand to incite excitement about the company's mission and values

• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

• Priced merchandise, stocked shelves and took inventory of supplies.

• Recommended merchandise to customers based on their needs and preferences.

• Built relationships with customers to increase likelihood of repeat business.

• Counted cash drawers and made bank deposits.

• Reordered inventory on a weekly basis.

• Preserved a perfect attendance record for more than 24 months

• Earned management trust by serving as key holder, responsibly opening and closing store.

• Communicated with vendors regarding backorder availability, future inventory and special orders.

• Scheduled weekly inventory pickups and deliveries with vendors.

• Developed reputation as an efficient service provider with high levels of accuracy.

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service. J. Wilson 707-***-****

Customer Service

S and S Pet Supply - Fairfield, CA - September 2003 to May 2005

• Answered customer questions about product availability and shipping times.

• Placed special acrylic fish tank orders for customers.

• Coordinated between billing department and customers to resolve problems.

• Entered customer and outside sales reps orders over the phone and from fax promptly and efficiently.

• Determined customer needs by asking relevant questions and listening actively to the responses.

• Resolved service, pricing and technical problems for customers by asking clear and specific questions.

• Handled stressful customer situations calmly and courteously.

• Effectively managed a high-volume of inbound and outbound customer calls. SKILLS

Customer Service (10+ years), Microsoft office (6 years), Data Entry (10+ years), Photoshop (3 years), Photography (6 years), Phones (10+ years), Internet Research (6 years) ADDITIONAL INFORMATION

• Creative problem solver

• Quick learner

• Excellent customer service skills

• Multi-line phone talent

• Organized

• Dependable

• Self-directed

• Customer service-oriented

• Flexible

• Works well under pressure

• Critical thinker

J. Wilson 707-***-****

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