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Director of HR, Director of ER

Fishers, Indiana, 46037, United States
August 10, 2018

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Senior Manager/Director of Human Resources and Employee Relations

Qualifications Profile

Highly competent, growth-driven professional, offering solid background in all facets of human resources and employee relations management, encompassing programs, services, and functions for multibillion-dollar organizations

Effective leader with well-honed counseling and mentoring capabilities; combined with effectiveness in empowering teams toward the achievement of company goals. Adept at realigning HR policies and operations, designing and introducing employment law and performance management training program to drive organizational efficiency. Powered with outstanding operational and strong leadership background, along with exceptional interpersonal and communication skills; with the ability to guide an organization through the execution of a unified vision and mission. Bilingual in English and Singhala. Proficient with Microsoft Office Suite Word, Excel, and PowerPoint).

Areas of Expertise

Employment Law Benefits Administration Staffing Governmental Compliance People Management Life Cycle

Workforce and Succession Planning Co-Employment and Joint Employment Training and Development

Federal State, and Local Employment Laws Onboarding Management System and Process Improvement

Professional Experience

Aerotek, Inc. § Indianapolis, IN

Employee Relations Manager 2013–Present

Oversee employee relations activities for two geographical regions with approximately 30,000 contract employees valued at $5B a human capital management company supporting 100,000 contractors

Handle investigation and deal with all complaints from contract employees as well as federal agencies, such as Equal Employment Opportunity Commission (EEOC), Occupational Safety and Health Administration (OSHA), Department of Labor (DOL), and State Human Rights Commissions

Examine and arbitrate charges of discrimination, harassment, and violations of employment/labor law with the EEOC, National Labor Relations Board (NLRB), and state agencies

Partnered with general counsel and outside counsel in settling civil charges, litigation, and represented the company in depositions

Strictly enforce compliance with Tittle VII, ADAAA, The Family and Medical Leave Act (FMLA), NLRA, background guidelines, and the individual assessment process

Direct and foster professional development of employee relations specialists, while closely monitoring their case evaluation to ensure compliance with all state and federal employment laws and appropriate risk mitigation

Key Highlights:

Lead the development and implementation of the employment law and performance management training, EEOC Essential Best Practices and Best Practices in the Recruitment Process (NLRB)

Display competency in reducing risk, driving profitability, and strengthening client co-employment relationships, while building value added trusting business relationships with reliable employee management solutions

Earned various accolades, including the Leadership Coin in 2015 and the Company MVP Award for Employee Relations in 2017

Sallie Mae, Inc. § Fishers, IN

Human Resource Regional Employee Relations Manager 2010–2013

Spearheaded human resources support for six locations within four states and across three business lines which included collaboration with employees and management at all levels

Conducted investigation of all complaints received through the Code of Business Conduct hotline, involving harassment, discrimination, falsification, fraud, ADA, and Title VII

Keenly evaluated and documented employee relations activity to determine areas of opportunity, trends, and concerns for conflict management

Established employee relations training program that were utilized throughout the company

Key Highlights:

Designed and executed employee relations standard operating procedures (SOPs) that subsequently optimized internal investigation process

Provided effective coaching and counseling to the management on policy interpretation and legal awareness

Guided legal counsel in drafting responses to all EEOC charges as well as lawsuits, while representing the company during unemployment hearings

Drove efforts in introducing change management throughout the Human Resource Department and the Company

Created and presented training on topics such as Discrimination and Retaliation; New Hire Conduct;

Expectations of a Professional Environment for Non-Exempt Staff, Krono’s Time Keeping (to ensure compliance with FLSA/DOL Regulations); Leave Policies and Processes; Progressive Disciplinary Action/Performance Feedback; and EEO Essentials Best Practices

Collaborated with Talent Management Group in the development of case studies and facilitation of leadership training programs, encompassing Professional Behavior in the Workplace; Leading by Example; Workplace Professionalism Conflict Management and Social Media; and Supervising others effectively

Successfully completed training programs, involving ADAAA (Manager/Supervisor responsibilities) and Promoting Positive Employee Relations (NLRB)

Earlier Career

Guitar Center, Inc. § Chicago, IL (2000–2008)

District Human Resource Manager

Operations Manager

Operations Manager in Training


Bachelor of Arts in Criminal Justice/Criminology

University of Maryland, College Park, MD

Professional Development


Human Resources Certification Institute: Certified Internal Investigator


Employment Law Conference (SHRM)

National Employment Law Institute (NELI)

National SHRM Conference


Society of Human Resource Management (SHRM) National and Advocacy

American Staffing Association (ASA)

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