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Data Entry Customer Service

Yonkers, New York, United States
August 12, 2018

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914-***-**** (C)

914-***-**** (H)


Data-Entry Speed: 10,000 KPH Typing Speed: 60 WPM

Accomplished as an Administrative Data Entry Operator with at least 15 years of customer service experience. Consummate professional dedicated to making the lives of clients, associates & executives easier. Multitasking is another one of my assets which helps me to complete all necessary tasks - with or without a team.

Usefully skilled in WordPerfect, MS Word & Excel, Internet, cashiering, digital & manual filing, Gregg shorthand, Dictaphone, Mail Merge, Microfiche, QuickBooks, Appointment Manager, Goldmine, EPDS by Axiom, & more.



Secretarial Administration, Business, Accounting & Advertising. Dean’s List.


Achieved Certificates for Integrated Applications for Today’s Office Environment & EFNEP Nutrition Program

Studied nutrition awareness as well as MS Excel, Word, Access, PowerPoint & Publisher.


AllCity Label & Tag Co Inc New York NY - Secretary - F/T Temp (06/13/18 - 07/20/18)

Scan & print pertinent AOL emails. Pull files for emails so President can work on them.

Respond to customer & factory emails with attached confirmations, purchase orders, photos, etc.

Use Excel for confirmations, purchase orders & packing slips. Use Word for quote letters.

Answer & transfer phones: switch calls to night ring. Greet customers, email & fax invoices, etc.

HR BLOCK White Plains NY - Client Service Professional - Seasonal (01/10/17 – 04/09/17) & (12/22/17 – 04/17/18)

Greet visitors, handle their inquiries & keep them abreast of waiting time.

Schedule & update client visits & statuses on Appointment Calendar.

Handle transactions as well as close cash register at end of workday.

FISCHER & MILLER White Plains NY - QuickBooks Secretary - P/T Temp (11/20/17 – 01/19/18)

Create & post invoices, bills & credits in QuickBooks. Check meat price list.

Print invoices & credit memos for drivers to give to clients along with deliveries.

Handle checks, cash & receipts for client payments, plus fuel costs for truckers.

Enter phone orders written by myself & others. File invoices signed by clients.

LOUGHLIN AGENCY White Plains NY - Legal Secretary & Data Entry Operator - Temp (10/06/16 – 12/30/16)

Secretarial: With WordPerfect, create bills, ownership titles, agreements & contracts.

Screen & forward calls to appropriate legal staff. Distribute letters, use postage meter.

Data Entry: Used Metis software to reconcile claims entered for returned treatment products.

KOHL’S DEPARTMENT STORE Yonkers NY - POS Associate & Cashier – Seasonal (10/23/15 – 12/30/15)

Pitch in for Christmas help & persuade customers to apply for & open Kohl’s charge accounts.

Perform even exchanges, handle cash, credit cards, gift cards & checks.

ASBESTOS CORPORATION OF AMERICA Yonkers NY – Administrative Assistant – Temp (05/15/15 – 05/21/15)

Use Word software to edit job proposals for asbestos removal projects. Cover phones.

Prep trifold poster boards for the Asbestos field workers. Update manual & virtual file data.

THE INTER-TECHNICAL GROUP Elmsford NY – Data Entry Operator with Admin Duties (08/18/1997 – 02/23/2015)

Enter & audit orders against original purchase orders. Process invoices for clients.

Batch-print picks & packing slips. Use MS Word to create Certificates of Compliance, etc.

Answer & transfer phone calls. Negotiate via phone & email with carriers for best contracts.

Schedule pickups by phone with carriers such as: FedEx, BAX Global, TNT, UPS & USPS.

Order carrier shipping supplies & organize them for quick & easy access. Use & update Goldmine.

Use UPS Ship machine & carrier websites to create shipping labels & schedule pickups.

Assist warehouse with shipping when short-staffed. Aid sales staff with samples to potential clients.

Format routine email letters for office-wide use, particularly shipping instructions to Asia team.

Enter inventory onto Excel spreadsheets after counts are completed by team workers & myself.

Manually & electronically file information. Research return mail: Amend databases accordingly.

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