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Supply Chain Management

Allen, Texas, United States
August 12, 2018

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Excellent communication, leadership, analytical, organizational, and time management skills

Proficient in Microsoft Outlook, Word, Excel, and PowerPoint

Proactively meeting department-wide expectations with Toyota Customer Experience Center

Knowledgeable in creation and analysis of spreadsheets and pivot tables


Customer Relations Representative

Toyota Motor Sales North America Headquarters June 2017 – Present

Collaborate with internal departments to solve product, sales, or service concerns in a timely manner

Research and provide accurate warranty and manufacturing information to customers and dealers

Negotiate with dealerships and supervisors to determine amount of goodwill, if applicable for customers

Utilize Toyota internal processes to provide Toyota’s position on warranty coverage or goodwill

Customer Service Associate/Cash Office/ Credit-SOS Coordinator July 2013 – April 2017

Lowe’s Home Improvement - McKinney, TX

Communicated with customers in person and via phone to resolve service and product issues

Reconciled money safe to $1,000, produced summary of daily/weekly sales and prepared daily registers

Managed store credit card applications and monitored participation via comparison to market-wide data

Promoted credit cards through creative advertisement and communication of corporate incentives

Sales Associate August 2015 – August 2016

University of Texas at Dallas Bookstore

Provided information related to textbooks or other University related topics

Processed customer purchases, returns, and exchanges

Reconciled daily register till at end of business day

Performed inventory count, organized, and prepared store for next day


The University of Texas at Dallas – Bachelor of Science in Supply Chain Management May 2017 Scholarship(s): Collin College Transfer, Council of Supply Chain Management Professionals 2016


Supply Chain Management

Acted as a team leader in research of Lowe’s Home Improvement Supply Chain processes

Scheduled meetings, facilitated visit to Lowe’s Distribution Center, and created PowerPoint for team to use in presentation

Operations Management

Worked with a team to research IBM’s background, Supply Chain processes, and Corporate social responsibilities

Project Management

Acted as Project Manager for a team in the design and marketing of a consumer product; created schedule showing milestones, activities, and deliverables to estimate a due date for end project

Purchasing and Sourcing Management

Industry Research Project: Co-led team in researching Baylor Medical McKinney Procurement and Supply Chain processes in order to educate class through presentation


Council of Supply Chain Management Professionals, The University of Texas at Dallas

The University of Texas at Dallas Eternity Sisters

Toyota Customer Relations Society, Sapphire Level

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