Customer Service Office

L ance Broomfield

Phone 425-***-**** ********@*****.***

Objective

To be a part of your customer service team.

Key Strengths:

Reliable - Genuine – Approachable - Willingness to learn Summary of Qualifications

Have knowledge of Seattle and surrounding area.

I am a purpose driven person who likes to get things done in a safe, positive and timely manner.

Very dependable, managing a full-time job and family roles successfully.

Commended for successfully performing a wide range of tasks in present workplace.

Consistently seek and work to develop new skills in my current position. Knowledge & Skill Areas

■ Customer Service

■ Planning & Organizing Workloads

■ Working with Diverse Populations

■ Written/Verbal Communications

■ Computers: MS Office

■ Working as Part of a Team

Education

Edmonds Community College

Lynnwood, WA

Associate Technical Arts Degree (ATA)

Chemical Dependency

Human Services:

Two-year, 95 credit program

Expected graduation: 2019

GPA: 3.6

Relevant classes:

Crisis Intervention; Case Management, Counseling and Motivational Interviewing. Shoreline Community College

Shoreline, WA

Business Technology:

Microsoft Word, Access, Excel and PowerPoint.

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Certifications

Business Technology: 2010

Shoreline Community College

Adult Diploma: 1985

Shoreline Community College

Licenses

Valid Washington State Driver’s License

E xperience

Office Administrator: Broomfield's Marine Exhaust, Seattle, WA 98107 2012 to Present Office support for a small Marine exhaust shop. Providing customer support for new and existing clients. Efficiently provide quality support per individual customer needs. Demonstrated abilities:

Customer Service: Meeting customer's unique needs with courtesy, efficiency, and quality. Planning and Organizing Workloads: Prioritize and organize orders based on urgency; Communicate and follow up with shop and customer to ensure timely completion. Written and Verbal Communication: Clarify and understand customer's specific needs and relay to Fabricators; Correspond with vendors and customers via email; provide written work orders to shop and customers.

Computers: MS Office: U se Excel and Word frequently to perform daily tasks. Working as Part of a Team: P art of a 3-person administrative team; Demonstrate strong communication and problem-solving skills with peers, owners and customers. Store Associate: St. Vincent De Paul, Seattle, WA 98133 2010 Part of a large team oriented environment. Sort donated goods, stock merchandise, greet customers, attend to customer needs, and staff support. Provide reliable quality work, as assign Demonstrated abilities:

Organizing Work Loads: Complete assignments consistently within timelines prescribed. Working with Diverse Populations: Enjoyed working with and serving people of many backgrounds from the local community.

Team Player: Able to contribute effectively to various teams. As a member of the donation team: accept donations from customers; sort and organize goods; and move heavy items. As a member of the customer service team: Staff support; stock items; and provide assistance to customers as needed. Combat Engineer: U.S. Army 1987-1995

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