Customer Service Property Management
Resume:
Jacqueline Valencia
*** ****** **. *** *****, NV 89110
**************@*****.***
Objective
Obtain a position as a team-player in a people-oriented organization, where I can maximize my customer-service experience in a challenging environment.
Education
Bachelor’s Degree GPA
Cal State Los Angeles 3.0 Graduated: May 2017
Los Angeles, Ca.
High School Diploma
CALS ECHS 3.6 Graduated: June 2009 Los Angeles, Ca.
Experience
Receptionist/Maintenance Coordinator/Occupancy Agent/ Legal Department Representative October 2014 – July 2018
Genessy Property Management
334 N Normandie suite 104
Los Angeles, CA 90004
●Manage receptionist area while greeting people, responding to telephone calls and in-person requests for information
●Serve as central contact for information of vacant units and tenant inquires
●Make copies, send faxes/emails and handle all incoming/outgoing correspondence
●Create work orders and input them in Yardi, a property management software
●Communicate with vendors and coordinate maintenance staff to assure completion of work in a timely manner
●Coordinate property inspections and ensure city requirement repairs
●Complete maintenance weekly reports
●Responsible for the rental process for prospective tenants; including completing applications, collecting security deposits, preparing leases and renewals, and educating tenants on our company policies
●Ensure compliance of lease agreements for tenants by working with onsite managers.
●Answer phones, create and serve 3-day and 10-day notice to pay rent, and ensure file compliance.
●Take complaints from tenants, process evictions, and send tenants to collections.
●Attend court dates for evictions as well as supply violation notices for tenants.
On-site Manager February 2017 – July 2018
Queen Properties
2620 Orchard Avenue
Los Angeles, CA 90007
Manage a 16 unit low-income complex
Collect rents
Report maintenance problems to management
Maintain property clean
Assist with annual recertification
Assist Tenants with any inquiries they had
Cahier/Stock/Customer Service October 2010 – October 2014
Nijiya Market
124 Japanese Village Plaza Mall,
Los Angeles Ca. 90012
●Working as an individual and as a team member, fully follows operating procedures, and provides customers with complete service and an enjoyable shopping experience to maximize sales, ensuring that the department is presented to company standards, and that stock loss risks are absolutely minimized.
●Advise customers on latest trends.
●Provide excellent customer service.
●Process till transactions of stock presentation.
●Dealt with deliveries and stock transfers.
●Reduce stock loss by following the stock control procedure.
Skills
●Bilingual (English and Spanish)
●Proficient writing and reading skills
●Excellent communication skills
●Self-motivated with positive attitude
●Dedicated Worker, fast learner
●Team player
●Computer literate, 10 key by touch, 40 wpm
●Microsoft excel/word
●Critically thinking
Contact this candidate