Jacqueline Valencia

*** ****** **. *** *****, NV 89110

ac6lqn@r.postjobfree.com

323-***-****

Objective

Obtain a position as a team-player in a people-oriented organization, where I can maximize my customer-service experience in a challenging environment.

Education

Bachelor’s Degree GPA

Cal State Los Angeles 3.0 Graduated: May 2017

Los Angeles, Ca.

High School Diploma

CALS ECHS 3.6 Graduated: June 2009 Los Angeles, Ca.

Experience

Receptionist/Maintenance Coordinator/Occupancy Agent/ Legal Department Representative October 2014 – July 2018

Genessy Property Management

334 N Normandie suite 104

Los Angeles, CA 90004

●Manage receptionist area while greeting people, responding to telephone calls and in-person requests for information

●Serve as central contact for information of vacant units and tenant inquires

●Make copies, send faxes/emails and handle all incoming/outgoing correspondence

●Create work orders and input them in Yardi, a property management software

●Communicate with vendors and coordinate maintenance staff to assure completion of work in a timely manner

●Coordinate property inspections and ensure city requirement repairs

●Complete maintenance weekly reports

●Responsible for the rental process for prospective tenants; including completing applications, collecting security deposits, preparing leases and renewals, and educating tenants on our company policies

●Ensure compliance of lease agreements for tenants by working with onsite managers.

●Answer phones, create and serve 3-day and 10-day notice to pay rent, and ensure file compliance.

●Take complaints from tenants, process evictions, and send tenants to collections.

●Attend court dates for evictions as well as supply violation notices for tenants.

On-site Manager February 2017 – July 2018

Queen Properties

2620 Orchard Avenue

Los Angeles, CA 90007

Manage a 16 unit low-income complex

Collect rents

Report maintenance problems to management

Maintain property clean

Assist with annual recertification

Assist Tenants with any inquiries they had

Cahier/Stock/Customer Service October 2010 – October 2014

Nijiya Market

124 Japanese Village Plaza Mall,

Los Angeles Ca. 90012

●Working as an individual and as a team member, fully follows operating procedures, and provides customers with complete service and an enjoyable shopping experience to maximize sales, ensuring that the department is presented to company standards, and that stock loss risks are absolutely minimized.

●Advise customers on latest trends.

●Provide excellent customer service.

●Process till transactions of stock presentation.

●Dealt with deliveries and stock transfers.

●Reduce stock loss by following the stock control procedure.

Skills

●Bilingual (English and Spanish)

●Proficient writing and reading skills

●Excellent communication skills

●Self-motivated with positive attitude

●Dedicated Worker, fast learner

●Team player

●Computer literate, 10 key by touch, 40 wpm

●Microsoft excel/word

●Critically thinking

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