Customer Quality Control
Resume:
Claudia Madrigal
Chicago, IL 60638
**********@*******.***
Cell: 312-***-****
PROFESSIONAL SUMMARY:
Word, Excel, PowerPoint, Outlook, FileNet, Empower, SEI, Citrix, TPX, TR300, TIBCO
17 years of Banking Experience
14 years of Real estate; Sales 1yr, Processing 5yr, Underwriting 3yr, Quality Control 5yr
8 years of Analytical & Problem Solving Skills
4 years of Supervising a Staff of 1-6
8 years of Research & Investigations of Fraud & Trends
5 years of Auditing / Quality Control
Regulations: USA Patriot Act, OFAC, FEMA, HMDA, REG E, REG Z, AML
2 years A/C & A/R for 24 Unit Building
American Express
Collection Specialist – Low Balance Department 4/2018-6/2018
Call center incoming and out bound calls.
Negotiate to make payment arrangements or collect full amount from customer to bring the account current.
Educate the customer of new products, fees and any misunderstanding they might have.
Update the accounts when needed.
BMO HARRIS Bank
Account Specialist – Private Bank/Wealth Management 12/2015-3/2018
The account specialist is accountable to open & close BMO Private Bank Trust accounts.
Adhere with BMO Private Bank governance requirements, including Patriot act and Anti-Money Laundering policies.
Work with the bank Domestic Trust Operations and SEI Trust company to direct securities transfer.
Interact with internal professional’s to resolve any deficiency that could delay the opening & closing of accounts.
Personal Trust Service Rep - Private Bank 4/2014 –12/2015
Accounts payable for the Trust accounts assigned.
Process a daily report for accuracy of the daily imaging count of the previous day for errors.
Review closing to insure it meets the parameters and send to the NOC for imaging.
Create image cover sheets for work that needs to be imaged.
Process the FileNet maintenance request forms.
Quality Control Analyst II - Risk Management 5/2008-4/2014
Review of closed residential mortgage loans including bank portfolio and default loans.
Re-underwrite loan to make sure everything was calculated properly on the loan.
Review mortgage loans meet Freddie Mac guidelines.
Complete spreadsheets of loans reviewed and prepare monthly narrative for the line of business to review.
Analyze and Identify possible fraud transaction or trends.
Identify any potential fraud or any issue to avoid risk to the bank.
Order field review appraisals to make sure the value was supported.
Re-verifications of income, assets and employment.
Associate Real Estate Underwriter 4/2003-5/2008
Evaluate incoming transactions prioritizing them to ensure established turnaround times are met.
Efficiently and accurately decision all eligible transactions up to conforming limits.
Resolve issues in a prompt and sound manner, minimizing customer impact.
Entering title information and appraisal information in the system.
Reviewing pricing and products with customer to ensure everything is correct.
Cross selling other bank products such as Line of Credits.
Charter One Bank 12/2000-4/2003
Credit Analyst
Efficiently & accurately decision all eligible transactions up to conforming limits by analyzing income and approving them.
Order appraisal, titles, insurance and all documentation required to approve and close the loan.
Interact with customer to explain the process until the loan is closed and disbursed.
ABN-AMRO 1/1998-8/2000
Sr. ATM Coordinator
Effectively perform the processing of ATM and Online Banking inquiries/disputes.
Investigate fraudulent transactions in coordination with the bank security & police by reviewing pictures or video.
Research & adjust customer account in a timely matter to comply with compliance.
Assist supervisor with reports distribution
Cross-training of new staff members.
Distribution of workload to team members.
EDUCATION
1.Lewis University – Bachelor in Business Administration; 87 credit hours earned not graduated yet
2.Catherine College – Travel & Tourism Diploma 1993
Contact this candidate