Customer Service Real Estate

Mitzie K. Crider

Dallas, TX *****

214-***-**** *******@*******.***

https://www.linkedin.com/in/mitziecrider/

Commercial Real Estate Finance Professional

Extensive expertise in Commercial Debt Restructuring and Defaulted Loan Collections, Underwriting and Due Diligence, Asset Management, Negotiation and Facilitation, Financial Analysis and Case Writing, Loan Servicing, Customer Service, and Risk Assessment/Mitigation for GSE, CMBS, SBA and Structured CRE Loans Professional Experience

Vice President

C-III Asset Management LLC (formerly Centerline Servicing LLC), Irving, TX 2009-2018

Managed performing and non-performing CMBS real estate loan portfolio through planning, development, presentation, and implementation of business plans to achieve the optimal resolution and minimize loss

Negotiated loan restructures and workouts including repayment terms and legal document verbiage

Resolved 120 defaulted CMBS loans owing over $846.5 million through workouts, foreclosure, and litigation

Increased profitability by collecting over $2.4 million in default interest/late charges and $2 million in fees

Exceeded annual resolution goals for 9 consecutive years

Performed due diligence and underwriting of assets in CMBS pools

Trained and directed Loan Analysts, and directed Loan Servicers Senior Asset Manager

Walker & Dunlop (formerly Column Guaranteed LLC), Plano TX 2004-2009

Established regional asset management function including policy and procedure implementation, financial analysis and reporting, and loan servicing for Fannie Mae and Freddie Mac loans

Prevented loss on a Fannie Mae DUS loan portfolio by performing financial analysis, investor reporting, risk rating and monitoring, underwriting, and annual property inspections

Managed $904 million structured credit facility including controlling reserve draws, approving operating and capital improvement budgets, conducting property and loan level reporting, facilitating treasury management transactions, and performing periodic property inspections

Coordinated the asset management of 45 Fannie Mae loans totaling over $255 million on heavily hurricane damaged multi-family housing, resulting in the disbursement of $55 million in insurance proceeds, a return to performing status, and losses minimized at $510 thousand

Served as team lead; supervising and mentoring junior Asset Managers Commercial Loan Officer

Beal Bank, Plano, TX 2000-2003

Proposed, reviewed, evaluated, underwrote, negotiated, and implemented resolution strategies for a large delinquent SBA loan portfolio to maximize revenue

Performed due diligence underwriting for newly purchased defaulted SBA loan portfolio

Consistently attained annual ROI of over 350% on non-performing SBA loans

Developed and presented business plans to senior management with a 90%+ approval rate

Directed Loan Servicing personnel

Education

MBA in Finance, University of North Texas

BBA in Finance, University of Texas at Arlington

Certified Fannie Mae Property Inspector

Professional Organization

Member Commercial Real Estate Finance Association (CREF)

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