Customer Service Assistant

Eva Lopez

Election Support Assistant

Albuquerque, NM 87120

********@*****.*** - 505-***-****

I am a responsible and motivated individual seeking part-time employment in an organization or company where my strong customer service and communication skills (including limited Spanish interpretation) will be used and appreciated. For the past three years I have been honing myriad skills while working through the Senior Community Service Employment (SCEP) at Goodwill, Inc. These experiences involve casework, office assistance, coordinating conferences, cashiering, and helping senior citizens use up-to-date technology. Organizations where I have been placed include Youth Development, Inc.; Albuquerque Hispano Chamber of Commerce; Los Volcanes Senior Community Center, and most recently the American Red Cross. Authorized to work in the US for any employer

WORK EXPERIENCE

Election Support Assistant

PDS Tech, Inc - Albuquerque, NM - May 2014 to June 2014

• Assisted absentee and early voting tracking of absentee ballots and applications

• Certified ballots

• Train other personnel to assigned area.

• Coordinate activities, work assignments

• Interact with the public, trouble shoot the voting tabulator Event Coordinator Assistant/STEM event

University of New Mexico - Albuquerque, NM - February 2014 to February 2014

• Assist with organizing and set-up

• Assist with UNM HR department files and processing

• Assist with coordinating event for science research projects Office Assistant

University of New Mexico - Albuquerque, NM - September 2013 to November 2013

• Opened and routed incoming mail and other materials to the staff

• Answered and directed incoming phone calls

• Greeted and directed visitors

• Ran errands and performed miscellaneous job-related duties as assigned Correction Technician

Spherion Staffing, LLC - Albuquerque, NM - February 2013 to April 2013

• Provided clerical support

• Maintained security of files and personal property

• Performed a variety of administrative duties including the use of Microsoft Excel to track information on inmates in custody and release dates

Election Support Assistant

Spherion Staffing, LLC - Albuquerque, NM - May 2012 to November 2012 Interacted professionally with the public, other county departments, and election officials regarding the election process

Personal caregiver

- 2008 to 2012

when he required constant attention.

(please see other side)

Tax Service Representative

State of New Mexico - Albuquerque, NM - August 2007 to February 2008

• Assisted, advised, and educated taxpayers in person using tax inquiries, including the completion of tax forms

• Provided accurate responses to taxpayer questions ensuring compliance with policies, procedures, laws and regulations of the Taxation and Revenue Department

• Administrative duties, clerical, answered phones

• Conducted research using the computer system for liabilities, payment history and collection payments for taxpayers

• Investigated and resolve customer complaints complex issues to the appropriate personnel Cashier

University of New Mexico - Albuquerque, NM - August 2006 to August 2007 and 10/2005 - 2/2006

• Supervised on site activities at the University of New Mexico Pit Basketball Stadium

• Cash- management

• Took event tickets and provided parking procedure information to special event attendee

• Received a variety of payments and other cash and cash-related transactions

• Prepared cash receipts for bank deposits; and prepared daily cash reports

• Balanced and reconciled the cash; checks, credit card receipts

• Assisted individuals with the accurate transactions, researched records on electronic and other available files to provide information regarding financial status as necessary

• Provided information to patrons regarding pertinent rules, policies, and procedures Customer Service

City of Albuquerque - Albuquerque, NM - October 2004 to March 2005

• Scheduled reservations for the mobility impaired using Excel and specialized software

• Scheduled transportation service for mobility impaired clients

• Answered and processed relay calls for hearing impaired clients

• Applied cash handling skills

• Sold transit products (tokens and passes, etc.) and provided bus schedules to designated locations throughout the city

• Prepared of applications for senior citizen transit riders

• Responded to requests and inquiries from the general public and forwarded issues to the appropriate staff member when necessary

• Communicated clearly and concisely both orally and in writing

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