Shawanna L. Taylor

Easton, PA *****

508-***-****

ac6ljr@r.postjobfree.com

PROFESSIONAL SUMMARY: A highly organized, self-directed and compassionate Medical Assistant with over 14 years’ experience in fast paced environments, providing quality patient care and managing medical facility staff and administering phlebotomy.

Pursuing a challenging position that will benefit from my experience and to capitalize upon new opportunities.

KEY SKILLS:

Customer Service/Excellent people skills

Medical Office Management

Detail Oriented

Personable and Professional

Dependable time management skills

Phlebotomy/ Injections

Dedicated team player

Medical Terminology

Organized

Supervision & Training

Quick Problem Solver

Computer literate/EMR

PROFESSIONAL EXPERIENCE:

01/2012-Present

Lead Medical Assistant

NYU Langone Health (Otolaryngology), New York, NY

Manage and coordinate time-off and cross coverage for medical staff schedules

Oversee and facilitate with training new and existing staff

Appointment coordinator- clarify desired information by researching, locating and delegating

Possess excellent communication with clinical staff and patients to assure a smooth daily flow

Collaborate with physicians during patient care, prep and facilitate with in-office procedures

Gather and update patients’ data during triage using EMR (EPIC)

Routinely nebulize patients’ nostrils for laryngoscopy examinations and administer other anesthetics

Comprehensively cleans and autoclaves contaminated medical instruments

Revises lab for specimen pickup and developed an office procedure to track and enter all specimens collected

Ensure and organize all supplies and equipment needed are present for the physician's use

Coordinates medical and office supplies and ensures equipment functions for the office

Survey in departmental research studies (SNOT-22) and hospital-wide research studies (bio specimens)

Evaluates test results with physicians and relayed to patients in a timely fashion

07/08-6/11

Medical Assistant

Brasner / Blumberg, M.D. LLP. (OBGYN), New York, NY

Supervised with clinical scheduling problem solving and other areas of concern to increase efficient and quality services

Worked collaboratively with clinic staff to improve patient outcomes

Safely compressed phlebotomy and administered intramuscular injections

Organized laboratory specimens and composed patient charts according to HIPAA guidelines

Executed clinical measurements and organized examination rooms

Cautioned patients regarding lab results and authorized prescriptions

11/06-05/08

Phlebotomist/ Supervisor

Quest Diagnostic, Greenville, NC

Managed and supervised training and maintenance of a safe workplace for employees

Discussed staffing difficulties and constructed recommendations on staffing needs to provide a professional work environment

Obtained blood specimens by performing venipunctures using arterial collection techniques and finger sticks

Tracked and collected specimen in a safe manner in accordance with the safety and health program

Maintained daily tallies of collections performed and resolved unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory

Attained a safe, secure, and healthy work environment by following standards and procedures, complying with legal regulations

EDUCATION:

01/2017-Present Walden University, Minneapolis, MN

Bachelors in Health Studies

03/04-11/04 Mandl School of Allied Health, New York, NY

Registered Medical Assistant

08/93-05/95 Suny Morrisville of Agriculture and Technology, Morrisville, NY

Associates in Liberal Arts and Science

REFERENCES: Available upon request

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