Medical Assistant Customer Service
Resume:
Shawanna L. Taylor
Easton, PA *****
**************@*****.***
PROFESSIONAL SUMMARY: A highly organized, self-directed and compassionate Medical Assistant with over 14 years’ experience in fast paced environments, providing quality patient care and managing medical facility staff and administering phlebotomy.
Pursuing a challenging position that will benefit from my experience and to capitalize upon new opportunities.
KEY SKILLS:
Customer Service/Excellent people skills
Medical Office Management
Detail Oriented
Personable and Professional
Dependable time management skills
Phlebotomy/ Injections
Dedicated team player
Medical Terminology
Organized
Supervision & Training
Quick Problem Solver
Computer literate/EMR
PROFESSIONAL EXPERIENCE:
01/2012-Present
Lead Medical Assistant
NYU Langone Health (Otolaryngology), New York, NY
Manage and coordinate time-off and cross coverage for medical staff schedules
Oversee and facilitate with training new and existing staff
Appointment coordinator- clarify desired information by researching, locating and delegating
Possess excellent communication with clinical staff and patients to assure a smooth daily flow
Collaborate with physicians during patient care, prep and facilitate with in-office procedures
Gather and update patients’ data during triage using EMR (EPIC)
Routinely nebulize patients’ nostrils for laryngoscopy examinations and administer other anesthetics
Comprehensively cleans and autoclaves contaminated medical instruments
Revises lab for specimen pickup and developed an office procedure to track and enter all specimens collected
Ensure and organize all supplies and equipment needed are present for the physician's use
Coordinates medical and office supplies and ensures equipment functions for the office
Survey in departmental research studies (SNOT-22) and hospital-wide research studies (bio specimens)
Evaluates test results with physicians and relayed to patients in a timely fashion
07/08-6/11
Medical Assistant
Brasner / Blumberg, M.D. LLP. (OBGYN), New York, NY
Supervised with clinical scheduling problem solving and other areas of concern to increase efficient and quality services
Worked collaboratively with clinic staff to improve patient outcomes
Safely compressed phlebotomy and administered intramuscular injections
Organized laboratory specimens and composed patient charts according to HIPAA guidelines
Executed clinical measurements and organized examination rooms
Cautioned patients regarding lab results and authorized prescriptions
11/06-05/08
Phlebotomist/ Supervisor
Quest Diagnostic, Greenville, NC
Managed and supervised training and maintenance of a safe workplace for employees
Discussed staffing difficulties and constructed recommendations on staffing needs to provide a professional work environment
Obtained blood specimens by performing venipunctures using arterial collection techniques and finger sticks
Tracked and collected specimen in a safe manner in accordance with the safety and health program
Maintained daily tallies of collections performed and resolved unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory
Attained a safe, secure, and healthy work environment by following standards and procedures, complying with legal regulations
EDUCATION:
01/2017-Present Walden University, Minneapolis, MN
Bachelors in Health Studies
03/04-11/04 Mandl School of Allied Health, New York, NY
Registered Medical Assistant
08/93-05/95 Suny Morrisville of Agriculture and Technology, Morrisville, NY
Associates in Liberal Arts and Science
REFERENCES: Available upon request
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