Customer Service Data Entry

Victoria Tolley

*** **** *******

Bartow, FL **830

863-***-****

****.******@*****.***

Education

Polk State College, Winter Haven, FL; Seeking degree in Psychology: Expected graduation date of December, 2019.

Winter Haven High School, Winter Haven, FL; High School Diploma; May 2012.

Professional Work Experience

GEICO, Lakeland, FL: February 2018-present; Claims Representative

-Responsibilities include taking auto accident reports from customers, attorneys, or third party companies, dispersing claim payments, making outbound calls and taking inbound calls, working other tasks throughout the day in-between calls, and responding to internet claim inquiries

RICHARD W. MERRITT, Lakeland, FL: November 2017-February 2018; Insurance Clerk

- Responsibilities include verifying patient insurance, posting insurance and patient payments, medical billing, faxing documents, data entry, and general office skills

AIRLIFE MEDICAL, Auburndale, FL: June 2017-November 2017; Customer Service Representative

-Responsibilities include assisting customers in receiving equipment, processing orders, faxing documents to be signed by other offices, verifying insurances, answering phones, follow-up phone calls to other businesses and customers, obtaining necessary observations, and general customer service/office skills.

DAVID B SIMMONS, M.D., P.A., Winter Haven, FL: September 2015-July 2017; Medical Receptionist/Scheduler

- Responsibilities include data entry, scanning documents, answering phones, confirming appointments, scheduling appointments, verifying insurances, updating paper work, filing, building invoices, daily face-to face encounters with people, and general office skills.

DIAZ HOME SERVICE LLC, Lake Alfred, FL: August 2014-September 2015; Executive Administrative Assistant

- Responsibilities include paper work, filing, tax receipts, making spreadsheets, contacting and meeting with customers, setting up appointments, data entry, and general office skills.

NURSE ON CALL, Winter Haven, FL: July 2012 – May 2013; Order Tracker

- Responsibilities included tracking orders, obtaining physician’s signatures on orders, data entry, mailing/faxing orders, and general office skills such as filing and organization.

THE WRIGHT STEP SCHOOL OF DANCE, Winter Haven, FL; August 2012-June 2013; Dance Instructor

- Responsibilities included choreography of dances, choosing and organizing costumes and props, and teaching all styles of dances to students’ ages 7-16.

Qualifications

Very familiar in most all office programs (i.e. Word, Power Point, Excel). Fast and diligent on a computer. Can work alone or in a group. Can complete given tasks in a timely manner. Familiar with working in a professional business atmosphere. Working knowledge of primary office skills. Fast learner.

References

Andrew Thompson, General Manager; Nurse on Call; Mobile 863-***-****;

E-mail; *********@*************.***

Nelson Diaz, Owner; Diaz Home Services LLC; Mobile 561-***-****

Jenny Diaz; Mobile 863-***-****

Jenna Collins; Previous Coworker at Nurse on Call; Mobile 863-***-****;

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