YESENIA CORTEZ

*** ********** *** *** *****, NV *9102

ac6le3@r.postjobfree.com

505-***-****

PROFESSIONAL SUMMARY

• 4+ years of healthcare experience including call center, patient follow-ups, information verifications, and customer service.

• Bilingual in English and Spanish with the ability to read and write.

• Previously worked for Lincare and Blue Cross Blue Shield of New Mexico.

• Provided phone support and responded to member inquiries assisting individuals with navigation on website, technical issues, and questions about different benefit plan coverages.

• Averaged 80 to 100 inbound/outbound calls on a day-to-day basis.

• Delivered helpful administrative support by maintaining patient demographic information and updating health status within the medical records.

• Proficiency with Microsoft applications including Word, Excel, Outlook, and PowerPoint.

• Local candidate with the availability to interview any day and time with 24 hours’ notice and can start immediately.

PROFESSIONAL EXPERIENCE

Lincare

April 2015 to August 2017

Customer Service Representative

• Take inbound calls and conduct outbound calls to customers/patients

• Assist customers with their medical supply reorders

• Process orders for durable medical equipment

• Verification of benefits, and eligibility for Medicaid, and Medicare patients

• Log conversations and requests in a professional, clear and concise manner

• Answer calls from patients, branch, and referral sources

• Follow up with members to ensure utmost customer service and they are content with service/process

• Retain customers by recommending products and services for purchase

• Enter data into database for maintenance

• Resolve situations and answer questions using center resources

• Verify eligibility and insurance benefits

• Claims processing

• Claims adjuster

• ICD 9, ICD 10 knowledge

Blue Cross Blue Shield of New Mexico

December 2014 to January 2015

Data Entry

• Answer incoming calls

• Enter data into database

• Maintain organized work area

• Perform medical billing

• Follow up with members

• Claims processing

JPS COMPUTING

April 2011 to December 2014

Office Clerk

• Enter data into database

• Schedule appointments and meetings

• Bill clients when needed

• Perform customer follow ups

Rolle Breeland Law Firm

October 2009 to February 2011

Office Clerk

• Answered telephones from staff members and clients

• Filed confidential paperwork

• Enter data into database

• Maintain organized work area

• Schedule appointments and meetings

• Dictation

• Deliver paperwork to clients when needed

• Bill clients when needed

EDUCATION

• Graduated with High School Diploma from Albuquerque High School SKILLS

• Bilingual

• Problem resolution

• Self-starter

• Customer service-focused

• Deadline-oriented

• Organized

• Highly motivated

• Conflict resolution

• Resourceful

• Strong organizational skills

• Courteous demeanor

• Active listening skills

• Adaptive team player

• High customer service standards

• High level of integrity

• Report writing

• Observant

• Data Entry

Professional References

● Cynthia Baldonado-505-***-****- Supervisor-BCBS of NM

● Stacey Bennington-505-***-****-Supervisor-Lincare

● David Gallegos-505-***-****-JPS Computing

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