Customer Service
Resume:
YESENIA CORTEZ
*** ********** *** *** *****, NV *9102
***********@*****.***
PROFESSIONAL SUMMARY
• 4+ years of healthcare experience including call center, patient follow-ups, information verifications, and customer service.
• Bilingual in English and Spanish with the ability to read and write.
• Previously worked for Lincare and Blue Cross Blue Shield of New Mexico.
• Provided phone support and responded to member inquiries assisting individuals with navigation on website, technical issues, and questions about different benefit plan coverages.
• Averaged 80 to 100 inbound/outbound calls on a day-to-day basis.
• Delivered helpful administrative support by maintaining patient demographic information and updating health status within the medical records.
• Proficiency with Microsoft applications including Word, Excel, Outlook, and PowerPoint.
• Local candidate with the availability to interview any day and time with 24 hours’ notice and can start immediately.
PROFESSIONAL EXPERIENCE
Lincare
April 2015 to August 2017
Customer Service Representative
• Take inbound calls and conduct outbound calls to customers/patients
• Assist customers with their medical supply reorders
• Process orders for durable medical equipment
• Verification of benefits, and eligibility for Medicaid, and Medicare patients
• Log conversations and requests in a professional, clear and concise manner
• Answer calls from patients, branch, and referral sources
• Follow up with members to ensure utmost customer service and they are content with service/process
• Retain customers by recommending products and services for purchase
• Enter data into database for maintenance
• Resolve situations and answer questions using center resources
• Verify eligibility and insurance benefits
• Claims processing
• Claims adjuster
• ICD 9, ICD 10 knowledge
Blue Cross Blue Shield of New Mexico
December 2014 to January 2015
Data Entry
• Answer incoming calls
• Enter data into database
• Maintain organized work area
• Perform medical billing
• Follow up with members
• Claims processing
JPS COMPUTING
April 2011 to December 2014
Office Clerk
• Enter data into database
• Schedule appointments and meetings
• Bill clients when needed
• Perform customer follow ups
Rolle Breeland Law Firm
October 2009 to February 2011
Office Clerk
• Answered telephones from staff members and clients
• Filed confidential paperwork
• Enter data into database
• Maintain organized work area
• Schedule appointments and meetings
• Dictation
• Deliver paperwork to clients when needed
• Bill clients when needed
EDUCATION
• Graduated with High School Diploma from Albuquerque High School SKILLS
• Bilingual
• Problem resolution
• Self-starter
• Customer service-focused
• Deadline-oriented
• Organized
• Highly motivated
• Conflict resolution
• Resourceful
• Strong organizational skills
• Courteous demeanor
• Active listening skills
• Adaptive team player
• High customer service standards
• High level of integrity
• Report writing
• Observant
• Data Entry
Professional References
● Cynthia Baldonado-505-***-****- Supervisor-BCBS of NM
● Stacey Bennington-505-***-****-Supervisor-Lincare
● David Gallegos-505-***-****-JPS Computing
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