Customer Service Manager

CURRICULUM VITAE OF:

SAMUKELISIWE ZIPHOZETHU MFEKA

Personal Details:

First Names : Samukelisiwe Ziphozethu

Surname : Mfeka

Date of Birth : 07 March 1994

Id Number : 940-***-**** 08 0

Gender : Female

Marital Status : Single

Nationality : South African

Languages : IsiZulu-Home Language

English-Excellent

Residential Address 3279 Palmstreet Palmsprings Evaton 1984

E-Mail Address : *********@*****.***

Cell phone : 076-***-****

Alternative Cell phone : 073-***-****

Academic Qualifications

High School Willowmead High School

Highest Grade Passed & Year : Grade 12 (2012)

Certificate obtained : NSC- Diploma pass

Subjects And Symbols Obtained:

Percentage Level

English Home Language 55% 4

Afrikaans First Additional Language 36% 2

Mathematical Literacy 61% 5

Life Orientation 51% 4

Business Studies 52% 4

Life Sciences 41% 3

Physical Sciences 16% 1

Tertiary Qualifications

College/University Attended : Rostec Technical College

Highest Level Passed : N5 (2013)

Course : Legal Secretary

Subjects And Symbols Obtained:

Percentage % Level

Merchantile Law 37% 2

Information Processing 45% 3

Communication 37% 2

Office Practice 43% 3

Computers/Electronic knowledge:

I acquire excellent computer skills and proficient use of tools such as:

Power point, Word, Excel, Access and Pastel Version 12 & 14.

I have the ability to learn rapidly and familiarize myself with any electronic equipment used within the work space.

Work Experience:

Company : Aero Financial Advisory

Address : 343 Long Avenue

Ferndale

Randburg

2160

Job Description : Personal Assistant

General Data Capturer

Office Assistant

Duties : Data Capturing

Office Maintenance

Switch Board Operating

Diary Management

Filing

Period : 02 March 2015 - 31October 2015

Company : Merchants Data Dimensions

Department : Vodacom Business Unit

Address : 41 Fox Street

Marshalltown

Johannesburg

Job Description : Customer Care Agent

Telecommunications Assistance

Smart -Phone Trouble Shooting

Cell-phone Billing Issues

Router Assistance

Postpaid Queries

Period : November 2015 -07 March 2017

Company : Multichoice Africa

Department : Customer Service Inbound

Address : 271 Pretoria Avenue

Ferndale

Randburg,

Job Description : Customer Care Agent

Decoder Assist/Troubleshooting

Billing Enquiries

Up-selling Insurance

Period : 13 March 2017 - Present

Key Performance Areas: Administration

1.Compile System Generated Reports

2.Report To Supervisor For Any Complicated Queries For Inventions And Progress

3.Ensuring Database Is Always Furbished With Relevant And information

4.Good Filling System

Competency Profile:

Communication Skills – Written And Verbal

Good Planning And Decision Making

Data Base Management

Mediation And Facilitation

Ability To Work Well Under Pressure

Sound Human Relations

Ability To Research And Design

Good Interpretation And Analytic Skills

Personal Attributes:

a.Systematic Approach To Work

b.Willingness To Render

c.Integrity And Honesty

d.Self Motivated

e.Ability To Keep Confidentiality

f.Attention To Detail

g.Responsible And Reliable

References:

Haroon Mohamed

Director: Aero Financial Solutions cc.

T: 011-***-****

C: 082-***-****

Email: ******@******.***

Desmond Hlomani Mathebula

Manager-Team-Leader

MVBU-Merchants Vodacom Business Unit

C: 079-***-****

Mpho Leimela

Manager-Team-Leader

Multichoice – Service Centre Inbound

C: 082-***-****

****.*******@***********.**.**

Contact this candidate