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Manager Customer Service

Bolingbrook, Illinois, United States
August 09, 2018

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*** ****** **. ***********, **



Highly organized administrative professional with strong problem solving and

decision making skills

Able to implement effective action plans to resolve problems and ensure client satisfaction

6 years of experience in Administrative support

in effective communication, collaboration, and time management


Diploma Romeoville High School

Business Degree Lewis University


Anticipated Graduation date: 2019 with a Degree in Business Administration


Administrative Assistant Jones Lang LaSalle

JAN. 2013 – FEB. 2018

Provide superior customer service to client, vendors, and visitors by greeting them and answering site switchboard. Communicate in a clear and concise manner both verbally and in written documentation; ensure accuracy via proof reading and editing documents.

Provide administrative support to the team including mail distribution, coordination with visitors, and other tasks that support the flow of a well-maintained, professional office as identified.

Deliver high quality of work product; plan, organize, and coordinate work efficiently; meet deadlines.

Demonstrate highest professional standards of behavior; work in cooperative and collaborative manner with team members.

Special Projects: Support team members and others as requested for special projects and reports. Assist account-wide needs as directed by Manager

Ensure high quality work output by developing planning and organizational skills

Coordinate project management activities, resources, equipment and information

Create and maintain comprehensive project documentation, plans and reports

Use tools to monitor working hours, plans and expenditures

Act as the point of contact and communicate project status to all participants

Promoted to Procurement Administrator Emkay

JULY 2009 – JULY 2012

Executed fleet inventory purchases in accordance with customer procurement plan

Oversaw ordering, assignment and delivery of new fleet vehicles

Maintained database with client’s pertinent fleet/vehicle data

Prepared fleet reports and statistical data as requested/required by management and client

Produced dealer paperwork that facilitated in client fleet vehicle purchases

Updated database with invoice receipts and MSO’s received (birth certificate of title)

Administered delivery of fleet fuel cards to customers

Communicated with dealers to obtain vehicle in-service dates

Coordinated vehicle licensing information with dealership

Input all manufacture’s invoices into accounts receivable database

Promoted to Vehicle Remarketing Emkay

SEPT. 2006 – JULY 2009

Calculated vehicle book values from published guidebooks (Kelley Blue Book, NADA, Manheim Market Report, Black Book)

Responsible for all vehicle pick-ups and auction consignments

Provided fair market value quotes per client’s request using market guides such as Manheim Market Report, Kelley Blue Book, Black Book, NADA, etc.

Acted as a liaison between the client and the auction regarding the sale of vehicles

Negotiated bids with allied auctions regarding vehicle sales

Processed total loss invoices for self-insured clients

Negotiated with insurance companies regarding total loss vehicles,

providing settlement amounts and letters of guarantee

Managed and develop all disposal channels including Auction Sales, Dealer Direct and Group Sales

Managed all aspects of the Turnback process including vehicle signoff, OEM coordination and dispute resolution

Managed all aspects of Salvage sales, including channel development

Ensured all auction processes are aligned with strategic remarketing objectives

Coordinated activities with Remarketing Manager and colleagues


FEB. 2005 –SEPT. 2006

Facilitated vehicle titling for fleet clients

Processed paperwork for vehicles in the state in which they were to be titled

Prepared tax and title documents following vehicle sales

Submitted all legal transfer work to the Department of Motor Vehicles.

Verified the collection of funds and validated vehicle lienholder prior to processing title applications Maintain a system to verify out-of-state titles.

Maintained database of outstanding paperwork f

Provided monthly reporting of missing or problem titles to management and comptroller

Stayed abreast of state by state title regulations.

Trained new title clerks as well as cross-trained employees from other departments


Microsoft Office Suite

Project coordination

Event planning

Relationship management

Office management


Effective communication

Supports management, staff and customers on a daily basis in a variety of duties

Answers non-routine correspondence and assemble highly confidential and sensitive information

Plan, schedule and coordinate meetings and appointments

Plan, arrange food, meeting spaces, invitations for various events on and off site

Organize, arrange travel plans, coordinate hotels, airfare, etc for multiple attendees per leadership request

Attends meetings as a scribe: recording meetings, set up meetings based on action plan established in meetings and upload minutes to network drives

Organize and manage monthly tracking of expenses for the directors to ensure regulatory compliance

Track and process reports

Organize preparations and execute assigned functions for any onsite agency surveys

Maintain and track team members and supervisors in monthly reports

Assists with inbound calls from the Clinical Field Staff

Conducts customer service calls to current clients

Anticipate management, staff and customer’s needs for support

Responsible for office maintenance, office equipment and other general office management functions as assigned by the manager

All other duties and projects as assigned by manager

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Demonstrates patience, flexibility and strong organizational skills

Able to effectively manage concurrent demands and multi-task

Able to prioritize according to urgency

Proficient in Microsoft Office Suite

Excellent communication skills both verbal and written

Work well with others to deliver high performance results

Conscientious and attention to detail

Effective time management and strong multi-tasking abilities

Flexible work schedule to meet business needs

Ability to maintain confidentiality

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