Manager Customer Service
Resume:
AMINTA
CARTER
*** ****** **. ***********, **
********@*****.***
OBJECTIVE
Highly organized administrative professional with strong problem solving and
decision making skills
Able to implement effective action plans to resolve problems and ensure client satisfaction
6 years of experience in Administrative support
in effective communication, collaboration, and time management
EDUCATION
Diploma Romeoville High School
Business Degree Lewis University
CURRENT
Anticipated Graduation date: 2019 with a Degree in Business Administration
EXPERIENCE
Administrative Assistant Jones Lang LaSalle
JAN. 2013 – FEB. 2018
Provide superior customer service to client, vendors, and visitors by greeting them and answering site switchboard. Communicate in a clear and concise manner both verbally and in written documentation; ensure accuracy via proof reading and editing documents.
Provide administrative support to the team including mail distribution, coordination with visitors, and other tasks that support the flow of a well-maintained, professional office as identified.
Deliver high quality of work product; plan, organize, and coordinate work efficiently; meet deadlines.
Demonstrate highest professional standards of behavior; work in cooperative and collaborative manner with team members.
Special Projects: Support team members and others as requested for special projects and reports. Assist account-wide needs as directed by Manager
Ensure high quality work output by developing planning and organizational skills
Coordinate project management activities, resources, equipment and information
Create and maintain comprehensive project documentation, plans and reports
Use tools to monitor working hours, plans and expenditures
Act as the point of contact and communicate project status to all participants
Promoted to Procurement Administrator Emkay
JULY 2009 – JULY 2012
Executed fleet inventory purchases in accordance with customer procurement plan
Oversaw ordering, assignment and delivery of new fleet vehicles
Maintained database with client’s pertinent fleet/vehicle data
Prepared fleet reports and statistical data as requested/required by management and client
Produced dealer paperwork that facilitated in client fleet vehicle purchases
Updated database with invoice receipts and MSO’s received (birth certificate of title)
Administered delivery of fleet fuel cards to customers
Communicated with dealers to obtain vehicle in-service dates
Coordinated vehicle licensing information with dealership
Input all manufacture’s invoices into accounts receivable database
Promoted to Vehicle Remarketing Emkay
SEPT. 2006 – JULY 2009
Calculated vehicle book values from published guidebooks (Kelley Blue Book, NADA, Manheim Market Report, Black Book)
Responsible for all vehicle pick-ups and auction consignments
Provided fair market value quotes per client’s request using market guides such as Manheim Market Report, Kelley Blue Book, Black Book, NADA, etc.
Acted as a liaison between the client and the auction regarding the sale of vehicles
Negotiated bids with allied auctions regarding vehicle sales
Processed total loss invoices for self-insured clients
Negotiated with insurance companies regarding total loss vehicles,
providing settlement amounts and letters of guarantee
Managed and develop all disposal channels including Auction Sales, Dealer Direct and Group Sales
Managed all aspects of the Turnback process including vehicle signoff, OEM coordination and dispute resolution
Managed all aspects of Salvage sales, including channel development
Ensured all auction processes are aligned with strategic remarketing objectives
Coordinated activities with Remarketing Manager and colleagues
TITLE SPECIALIST EMKAY
FEB. 2005 –SEPT. 2006
Facilitated vehicle titling for fleet clients
Processed paperwork for vehicles in the state in which they were to be titled
Prepared tax and title documents following vehicle sales
Submitted all legal transfer work to the Department of Motor Vehicles.
Verified the collection of funds and validated vehicle lienholder prior to processing title applications Maintain a system to verify out-of-state titles.
Maintained database of outstanding paperwork f
Provided monthly reporting of missing or problem titles to management and comptroller
Stayed abreast of state by state title regulations.
Trained new title clerks as well as cross-trained employees from other departments
SKILLS
Microsoft Office Suite
Project coordination
Event planning
Relationship management
Office management
CRM
Effective communication
Supports management, staff and customers on a daily basis in a variety of duties
Answers non-routine correspondence and assemble highly confidential and sensitive information
Plan, schedule and coordinate meetings and appointments
Plan, arrange food, meeting spaces, invitations for various events on and off site
Organize, arrange travel plans, coordinate hotels, airfare, etc for multiple attendees per leadership request
Attends meetings as a scribe: recording meetings, set up meetings based on action plan established in meetings and upload minutes to network drives
Organize and manage monthly tracking of expenses for the directors to ensure regulatory compliance
Track and process reports
Organize preparations and execute assigned functions for any onsite agency surveys
Maintain and track team members and supervisors in monthly reports
Assists with inbound calls from the Clinical Field Staff
Conducts customer service calls to current clients
Anticipate management, staff and customer’s needs for support
Responsible for office maintenance, office equipment and other general office management functions as assigned by the manager
All other duties and projects as assigned by manager
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Demonstrates patience, flexibility and strong organizational skills
Able to effectively manage concurrent demands and multi-task
Able to prioritize according to urgency
Proficient in Microsoft Office Suite
Excellent communication skills both verbal and written
Work well with others to deliver high performance results
Conscientious and attention to detail
Effective time management and strong multi-tasking abilities
Flexible work schedule to meet business needs
Ability to maintain confidentiality
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