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Guest Service Agent

Chula Vista, California, United States
August 09, 2018

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Laurie C. Peacock

*** ***** ******, ***** *****, Ca 91910

Cell phone: 619-***-****


I am seeking a position as an Administration Assistant. Education:

2016: San Marcos Health Care Learning Center

Course Work: Pharmacology

2006-2010: Southwestern College in Chula Vista, CA-- overall GPA 3.2 Major: Health Sciences and BLS Instructor – License Instructor #111********-****: City College in San Diego, CA

Course Work: Residential Specialist Service

2007: Care and Compliance in San Diego, CA

Course Work: Administrator OF ARF’s Class in California Work History

June 30. 2009 – Present: Peacock First Aid and CPR Owner- BLS Instructor- January 18,2017 – July 12, 2018: BrightStar Care

Customer Care Manager/ HR: I was responsible for staffing of all staff over 60 people. Must have a great communication with our customer to do staffing. In charge of orientation training, staff files, credentials of staff making sure they were up to date. Overseeing all staff training and CEU’s. Day to day running of the office. February 2014 - January 9,2017: RJ Donovan Corrections and Rehabilitation CNA and Office Assistant: I am responsible for providing medical supervision of at risk inmates. I also train incoming CNAs per the standards of my employer. Furthermore, I put together administrative packets for organization and accurate record keeping of medical information. I am responsible for overseeing accounting for the client’s money and how it is spent for medical needs, such as eye glasses. As manager, I inventory and order office supplies. I also schedule appointments for inmates who needed to see an outside medical provider. October 2013 – February 2014: Bankers Life and Casualty Company Insurance Agent: After completing the state requirements, my responsibilities at this company included contacting perspective clients and discussing the services provided by our company. September 2005 – September 2013: Ryan’s Way

Direct Care Staff, Day Program Coordinator, and Assistant Administrator: I began with the company as a Direct Care Staff member. As such, I was responsible for day to day care of clients. I became the Day Program Coordinator, where I lead staff for the day to day activities that are outside of just basic care. I organized functions and activities both inside the care center and in the local community that were designed to enhance the client’s livelihood. I also scheduled and provided transportation for each of these events. As an Assistant Administrator, I became responsible for scheduling staff hours and scheduling client’s medical visits. Furthermore, I provided accurate day to day records of the client’s medical needs. Also, I was on call at all times in case there were staffing issues or a client emergencies. 2003 - October 2005: California Special Care Center Head CNA / RNA/ Unit Clerk: As a CNA, I was responsible for providing day to day medical care for those who required assisted living. This includes, but is not limited to: feeding, changing, washing, and providing stimulation through fun activities for those with limited to no mobility. As an RNA, I also provided physical and occupational therapy for clients. As a unit clerk, I was responsible for staff scheduling, maintaining patient charts, and set up transportation for outside appointments. 2001 - 2003: Paradise Hills Convalescent Center

RNA: I was responsible for physical and occupational therapy for clients. Job Related Skills:

I completed a computer literacy course through Southwestern college where I learned about the various components of Microsoft Office. I have a typing certificate; I can type more than 40 words per minute. I have worked over 30 years in healthcare. I have over 10 years’ experience as Office Assistant/ Office Manager. I am very professional adhere to ethical principles that reflect the highest standards of organizational and individual behavior. Communication skills are strong, I am comfortable and confident to communicate effectively with all levels of management or customers on the phone or in person. I can multi-task serval things at one time. At my last job I had to demonstrate a high level of administrative competence while preforming staffing as the Customer Care Manager. As the Human Resource person, I had to excel in maintaining effective records and retention program giving proper attention to legal, tax and operating concerns. I had to ensure that the staff kept their credentials all up to date to be in complaints.

Over the years I have had to learn multiple computer systems giving the highest priority to achieve accuracy.

References on request:

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