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Oxford, Alabama, United States
August 09, 2018

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*** **** ** *********, ** ***** Cell: 706-***-****


Visionary/accomplished business professional with twelve years of experience/education in diverse range of business management applications in judicial, financial, customer service, consumer lending, and insurance sales environments. Diplomatic, poised, and confident as business representative; proven written/verbal communication skills and familiarity with multi-cultural protocols. Analytical with eye for detail, persistence, and initiatives; accustomed to flexible, fast-paced, and deadline-oriented, potentially dangerous, and stressful surroundings/procedures. Regard integrity, honesty, stability, and professionalism as critical components of business philosophy. Computer skills: PCs, MS Office Suite, Maximo CMMS and Internet technologies


ABM (Honda), Lincoln, AL Mon-Fri 2pm-10:30pm 43.3 hrs per week 09/2017- 05/2018

Administrative Assistant/Dispatcher

Provided administrative office support in order to ensure effective and efficient office operations

Filing and storage of daily reports

Assisted the Operations Manager by providing office support to ensure that the operation is in compliance with company record-keeping policies and responsive to the needs of its customers

Establish and maintain effective communication and working relationships with co-workers, shift coordinators, supervisors, managers, etc

Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities

Prepare responses to correspondence containing routine inquiries

Inform Service Managers of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations

Handle the daily incoming calls from customers and technicians as part of the field service automation and dispatch process

Determine and dispatch appropriate technician to ensure quick and efficient resolutions of problems while building and maintaining customer confidence and satisfaction

Create and close technician work orders in Maximo, Crystal Reports

TONY SERRA FORD, Sylacauga, AL Mon-Sat 9am-7pm 50 hrs per week 10/2016 -09/2017

Product Specialist

Sold/leased and delivered a minimum of 10 units per month

Exhibit high level of commitment to customer satisfaction

Master certified in commercial/fleet sales and all models of Ford vehicles

Know and understand the federal, state, and local laws which govern retail automobile sales

Utilize CRM system to maintain customer database

Marketing/advertising from business to business; actively seeking new customers

Knowledge of lending procedures and practices

SELF-EMPLOYED, Columbus, GA 7 days, hours as needed 05/2015 – 05/2017

Private Investigator/Consultant

Provided services to attorneys and banks as needed to include federal process serving, locating and interviewing potential witnesses

Locating individuals for foreclosure notices and repossession

Utilized multiple databases and programs to locate information

Attended depositions and verified accuracy of information

Assisted in vetting potential FDCPA and/or EEOC cases

ELITE SKIPPERS, INC., Columbus, GA Mon-Fri 8am-5pm 40hrs a week 05/2012 – 05/2015

Recovery Collection Specialist

Researched personal information using Lexis Nexus, Accurint, and internet sites

Sent completed files to Marketing and Legal departments as needed

Processed between 50-100 verification requests per shift

Review and analyze credit applications and reports

Full working knowledge of / experience with state and federal rules and regulations pertaining to the CFPB, FDCPA, GLBA, ECPA/TPA

PROSPERITY AMERICA, Midland, GA Mon-Fri 9am-5pm 40hrs per week 04/2010 – 05/2012

Customer Service Manager

Make outbound contact to debtors regarding delinquent accounts and negotiates settlement option

Take inbound telephone calls from debtors regarding delinquent accounts and negotiates settlement options.

Prepare correspondence on delinquent accounts.

Research disputed delinquent account balances and makes necessary corrections.

Review collection up unit and changes account status based on established procedures.

Review accounts to be recommended for closure and assists in report preparation.

LIBERTY NATIONAL, Columbus, GA Mon-Fri 9am-until 40+hrs per week 08/2006 – 04/2010 Insurance Agent

Follow up regularly after closing a sale to ensure client satisfaction

Respond promptly to customer queries and complaints to find solutions and defuse tension

Pass on issues to account managers when needed

Present new or additional products and services to existing customers

Send reports on sales activity, accounts status and possible issues

Negotiate contracts and handle paperwork (e.g. invoices, orders)

Perform the necessary activities to produce a satisfactory volume of quality new business and keep this business in force

Complete applications for insurance, read and interpret sales proposals, sales literature, underwriting guidelines and various types of insurance policies

MULTIPLE SMALL LOAN COMPANIES, AL & GA Mon-Sat 9am-7pm 40+hrs per week 09/2003 – 07/2006


Manage outside sales, credit and collections, customer service, finance, and management functions

Making outside sales calls and reporting customer activities to the district supervisor

Business development; introducing customers to the finance/credit services available

Making written description and appraising value of security

Making written credit recommendations for loan amount and terms

Developing qualified employees into upward positions or for upward mobility

Generally managing the daily functions/results of 2-4 employees

Assisting in meeting standards in weekly credit delinquency reduction, loan volume, and slow file percentages

Conducting office management duties to include staff management, credit extension, credit and collection functions and organization.

Preparing loan documents and managing the application process

Working with Management to maintain branch operating standards

Maintaining relationships and keeping in contact with customers regarding their loan status

Assigns duties to employees and frequently examines their work for accuracy, neatness, timeliness and maintaining efficiency by training employees and adjusting errors.

Trains and develops employees with regard to current and new branch operations, company policies, procedures, and laws governing the consumer finance business.

Works with Recruiting and District Supervisors to address branch staffing needs.

Cultivates new relationships with local retail businesses. Partners with Account Managers to maintain strong relationships with current retail businesses, handle complaints and trains business partners in company policies and procedures.


Entrepreneurial & Business Owner Business & Management Principals

Knowledge of Federal, State, & Local Laws Knowledge of Law & Legal Proceedings

Investigations, Surveillance, Research, & Analysis Sensitive & Confidential Information/Issues

Psychology, Human Behavior, & Performance Public Safety & Security

Administrative & Clerical Procedures & Systems Knowledge of lending regulations

Life & Supplemental Insurance Policy Sales & Service Marketing, Sales, & Networking Techniques

Economics, Bookkeeping, & Collections State, Superior, and Federal Courts Process Servicer

Computer & Office Machinery Maximo Data Entry & Data Base Management

Knowledge of consumer credit reports File & Records Management

Critical Thinking & Complex Problem Solving Judgement & Decision Making

Public Safety & Security Regulatory & Safety Compliance

Communications, Public Presentations, & Speaking Public, Judicial, Staff, & Media Relationships


Established/founded home-based private investigation and process server business, 2014 - 2017

Resourceful with strong record of accomplishments/reputation for work habits that produce quality results.

Catalyst for numerous improvements positively impacting daily operations and meeting established company objectives; routinely addressing issues and inform upper management of progress/challenges.

Recognized as key employee exhibiting effective management skills in oversight of daily operations and financial management; consistently meet goals/objectives through prioritization, persistence, and leadership skills.

Successfully achieved loan volume and delinquency goals in de novo loan offices



BS Criminal Justice, 12.2017

Internship 2016: 125 hours with Roper Law Firm, Esquire; and 125 hours with Law Offices of J. Mark Shelnutt, Esquire and William J. Kendrick, II, Esquire


Alabama Private Investigator Bonded, Number: 359, Expiration: 04.20.2017

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