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Customer Service Manager

Desert Hot Springs, California, United States
August 09, 2018

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Ariel Farrell



Reliable and punctual Assistant Manager with a background in food and beverage looking to join a growing organization as part of the a team. who possesses an excellent work ethic and more than 2 years of customer service experience. Areas of expertise include inventory, cash management and exceptional customer service.


Inventory control procedures, Active listening Loss prevention, Time management, Mathematical aptitude, Organized, Detail-oriented, Excellent multi-tasker, Verbal/written communication


Assistant Manager

Desert Hot Springs, CA Desert's Finest / Oct 2017 to Jan 2018

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans. Worked closely with the district manager to formulate and build the store brand.

Receptionist Front Desk

North Palm Springs, CA Bruno Inc./ May 2014 to Oct 2017

Handled multiple phone lines, Data entry, Appointment setting, Bidding jobs, Preparing Contracts, General cleanliness and upkeep of office.

Bartender Server

Palm Springs, CA LuLu California Bistro Catering/ Jan 2016 to May 2017

Prepare alcoholic or non-alcoholic beverages for bar patrons, Interact with customers, take orders accurately, general cleanliness, set up and break down bar, Assess customers' needs and preferences and make recommendations, Mix ingredients to prepare cocktails, Plan and present bar menu, Check customers' identification and confirm it meets legal drinking age, Restock and replenish bar inventory and supplies, Stay guest focused and nurture an excellent guest experience, Comply with all food and beverage regulations


Medical Assistant Mayfield College 2014 Cathedral City, CA, United States

High School Diploma Mt San Jacinto High School 2010 Cathedral City, CA, United States


Mixology American Bartending School 2015 Palm Desert, CA Received Scholarship upon graduating high school

Certificate of Work Experience in Clerical Duties S.W.E.P. (summer work experince program) 2010 Palm Springs Ca

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