Manager Customer Service
Resume:
JOEL
LA CUNZA
***** * ****** ***** ***. South Jordan, Utah 84095
**********@*****.***
www.facebook/joelacho
Joel La Cunza
OBJECTIVE
Organized and motivate employee able to appy my skills and education in various environments. Seeking a position as an Office Administrator. I am personable and reliable and will prove to be an asset to the company.
EDUCATION
MBA Westminster College
AUGUST 2015 – TO AUGUST 2017
Spanish Literature BA Utah Valley University
MAY 2009 – TO MAY 2014
EXPERIENCE
Sales Advisor l 24 Hours Fitness
June 2018 – Present
Build community ties using company provided tools/programs. (i.e., Community outreach/Local Promotions, Corporate Sales on-sites)
Create new business internally through member promotions, referrals and the dissemination of guest passes
Create new business externally through outside promos (hot spot mini promos and planned events)
Reach out to potential members by phone and set appointments for potential new business
Promote specials to current and future guests
Complete agreements and manage daily planner/leads
Successfully attain personal revenue targets
Tour potential members through the club and connect the guest to the facility, equipment, services and amenities
Understand how 24 Hour Fitness’s products/services will satisfy the potential member’s needs
Ask questions, build rapport and earn the right to help the potential member find the path to reach their goal
Communicate professionally and authentically and find what holds the highest value to the potential member on a personal level
Effectively and professionally enroll guests using 24 Hour Fitness sales techniques and protocol
Adhere to specific Membership Agreement Procedures (MAP) when enrolling members and guests
Follow up with members that have enrolled to ensure we are exceeding expectations
Provide the highest level of customer service possible when communicating and interacting with guests
Assist in maintaining a clean and operational facility
Practice Administrator The Center of Dental Professionals
APRIL 2018 – JUNE 2018
Supervises the activities performed in all work units within an office, including office management, implementation of procedures, processing records management, collection and reporting of statistics, and accounting functions.
Supervises and coordinates the work of subordinate supervisors and other staff, including reviewing work performance, motivating subordinates to work effectively, identifying problems with performance and developing solutions to those problems, determining training needs to improve performance, initiating informal measures to correct misconduct or making recommendations for formal discipline.
Assist the HR development and implementation of policies within the office.
Plans develops and facilitates changes in procedures, forms and practices, work flows, personnel assignments, and equipment, submits to VP for final approval.
Performs personnel administrative tasks, including coordinating and participating in the hiring and promotion process, supervising the training of new employees and the outgoing training of other employees, and resolving unusual employee problems.
Monitor operations for the maximization of resources and elimination of inefficiencies in the practice.
Monitor key indicators each day to evaluate attainment of clinic goals.
Monitors the billing and collection processes and to ensure days in accounts receivable are within company financial policy standards.
Health Unit Coordinator NICU-UVH/ORTHO-IMC Intermountain Healthcare
FEBRUARY 1999 – MARCH 2018
Facilitates patient care and unit cohesion by coordinating the needs and schedules of patients, nurses, and physicians
Processes, organizes, files, and maintains patient and unit records
Greets customers, receives and screens incoming calls, answer routine inquiries and routes call to the appropriate individual in a courteous and efficient manner.
Transcribes and reports physician orders
Manages telephone calls and disseminates information appropriately
Performs functions delegated by the nursing manager and charge nurse
Provides excellent customer service when responding to patient/family requests, physicians, nursing and other ancillary services.
Schedules tests and treatments as ordered
Organize, stock and maintain supplies on the unit
Interprets to Spanish speaking patients as needed
Personal Trainer 24hours Fitness
MARCH 2006 – TO JANUARY 2007
Served as an exercise advisor and offered personalized training programs for clients on an individual basis
Developed a fitness program to meet the specific needs of the customer, and ensured that exercise equipment was used appropriately to achieve the desired results
Project Manager Intern Infinite Mind-EyeQ
MAY 2017 – AUGUST 2017
Developed a project plan to expand the EyeQ product internationally
Organized, scheduled, and supervised task completion
Coordinated the Mexican team and regularly reported on project status
Evaluated Spanish translations of existing copy and supervised the creation of new content
Researched the international market to develop a strong business strategy
Created a budget plan for the project, and carefully managed cost at all stages
Developed a marketing plan to recruit Spanish speaking students and families in the U. S. for a trial run of the product, followed by detailed reviews and interviews
Leadership Process Motivation Achievement Training (LPMA)
Spencer-Shenk-Capers & Associates, Inc.
SEPTEMBER 2017
Leadership Behavioral Styles
Organization Climate Dimensions
Measuring the strength of Achievement, Affiliation, and Power Motives
Operations Leadership Intern 4Life - Peru
OCTOBER 2017
Oversaw company production, financial, and marketing activities
Managed a team of operations clerks
Reported progress of production to general manager
Assisted with Human Resources to interview employee candidates
SKILLS
Ability to work under pressure
Bilingual (Spanish medical certified)
Self-Motivated
Communication/Teamwork
Scheduling and Task Management
Microsoft Office
Adaptable
Quick Learner
Strong Multitasker
Highly Organized
Decision-making
Analytical and problem-solving
COMMUNITY
South Korea/Hong Kong study abroad March 2017 with Westminster College
Participated in panel interview for an assistant manager for Newborn Intensive Care Unit at Utah Valley Hospital
Second place competition for Mr. Utah Valley University in 2006
Intermountain Employee recognition 2005 (IHC stories)
An employee of the month in NICU 2006 & 2008
Spanish Representative Leader for the College of Languages at Utah Valley University in 2008
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