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Manager Customer Service

South Jordan, Utah, United States
August 09, 2018

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***** * ****** ***** ***. South Jordan, Utah 84095



Joel La Cunza


Organized and motivate employee able to appy my skills and education in various environments. Seeking a position as an Office Administrator. I am personable and reliable and will prove to be an asset to the company.


MBA Westminster College

AUGUST 2015 – TO AUGUST 2017

Spanish Literature BA Utah Valley University

MAY 2009 – TO MAY 2014


Sales Advisor l 24 Hours Fitness

June 2018 – Present

Build community ties using company provided tools/programs. (i.e., Community outreach/Local Promotions, Corporate Sales on-sites)

Create new business internally through member promotions, referrals and the dissemination of guest passes

Create new business externally through outside promos (hot spot mini promos and planned events)

Reach out to potential members by phone and set appointments for potential new business

Promote specials to current and future guests

Complete agreements and manage daily planner/leads

Successfully attain personal revenue targets

Tour potential members through the club and connect the guest to the facility, equipment, services and amenities

Understand how 24 Hour Fitness’s products/services will satisfy the potential member’s needs

Ask questions, build rapport and earn the right to help the potential member find the path to reach their goal

Communicate professionally and authentically and find what holds the highest value to the potential member on a personal level

Effectively and professionally enroll guests using 24 Hour Fitness sales techniques and protocol

Adhere to specific Membership Agreement Procedures (MAP) when enrolling members and guests

Follow up with members that have enrolled to ensure we are exceeding expectations

Provide the highest level of customer service possible when communicating and interacting with guests

Assist in maintaining a clean and operational facility

Practice Administrator The Center of Dental Professionals

APRIL 2018 – JUNE 2018

Supervises the activities performed in all work units within an office, including office management, implementation of procedures, processing records management, collection and reporting of statistics, and accounting functions.

Supervises and coordinates the work of subordinate supervisors and other staff, including reviewing work performance, motivating subordinates to work effectively, identifying problems with performance and developing solutions to those problems, determining training needs to improve performance, initiating informal measures to correct misconduct or making recommendations for formal discipline.

Assist the HR development and implementation of policies within the office.

Plans develops and facilitates changes in procedures, forms and practices, work flows, personnel assignments, and equipment, submits to VP for final approval.

Performs personnel administrative tasks, including coordinating and participating in the hiring and promotion process, supervising the training of new employees and the outgoing training of other employees, and resolving unusual employee problems.

Monitor operations for the maximization of resources and elimination of inefficiencies in the practice.

Monitor key indicators each day to evaluate attainment of clinic goals.

Monitors the billing and collection processes and to ensure days in accounts receivable are within company financial policy standards.

Health Unit Coordinator NICU-UVH/ORTHO-IMC Intermountain Healthcare

FEBRUARY 1999 – MARCH 2018

Facilitates patient care and unit cohesion by coordinating the needs and schedules of patients, nurses, and physicians

Processes, organizes, files, and maintains patient and unit records

Greets customers, receives and screens incoming calls, answer routine inquiries and routes call to the appropriate individual in a courteous and efficient manner.

Transcribes and reports physician orders

Manages telephone calls and disseminates information appropriately

Performs functions delegated by the nursing manager and charge nurse

Provides excellent customer service when responding to patient/family requests, physicians, nursing and other ancillary services.

Schedules tests and treatments as ordered

Organize, stock and maintain supplies on the unit

Interprets to Spanish speaking patients as needed

Personal Trainer 24hours Fitness

MARCH 2006 – TO JANUARY 2007

Served as an exercise advisor and offered personalized training programs for clients on an individual basis

Developed a fitness program to meet the specific needs of the customer, and ensured that exercise equipment was used appropriately to achieve the desired results

Project Manager Intern Infinite Mind-EyeQ

MAY 2017 – AUGUST 2017

Developed a project plan to expand the EyeQ product internationally

Organized, scheduled, and supervised task completion

Coordinated the Mexican team and regularly reported on project status

Evaluated Spanish translations of existing copy and supervised the creation of new content

Researched the international market to develop a strong business strategy

Created a budget plan for the project, and carefully managed cost at all stages

Developed a marketing plan to recruit Spanish speaking students and families in the U. S. for a trial run of the product, followed by detailed reviews and interviews

Leadership Process Motivation Achievement Training (LPMA)

Spencer-Shenk-Capers & Associates, Inc.


Leadership Behavioral Styles

Organization Climate Dimensions

Measuring the strength of Achievement, Affiliation, and Power Motives

Operations Leadership Intern 4Life - Peru


Oversaw company production, financial, and marketing activities

Managed a team of operations clerks

Reported progress of production to general manager

Assisted with Human Resources to interview employee candidates


Ability to work under pressure

Bilingual (Spanish medical certified)



Scheduling and Task Management

Microsoft Office


Quick Learner

Strong Multitasker

Highly Organized


Analytical and problem-solving


South Korea/Hong Kong study abroad March 2017 with Westminster College

Participated in panel interview for an assistant manager for Newborn Intensive Care Unit at Utah Valley Hospital

Second place competition for Mr. Utah Valley University in 2006

Intermountain Employee recognition 2005 (IHC stories)

An employee of the month in NICU 2006 & 2008

Spanish Representative Leader for the College of Languages at Utah Valley University in 2008

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