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Engineer Technician

Silver Spring, Maryland, United States
August 09, 2018

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VSAT Senior Field and Support Technician

Technician, Network Operations Center (NOC)

ISP/WAN and LAN Field Technician



Incisive, highly dependable, determined and dynamic VSAT Engineer with over 14 years of experience, seeking to contribute training and acquired skills in a challenging position encompassing satellite and IP network support, troubleshooting, and maintenance in optimizing bottom-line performance and better customer experience.

ISP /TAC and NOC support engineer.

Advanced expertise in VSAT interconnection

Excellent technical communication skill

Great understanding of LAN and WAN networks.

Skilled with wireless communication networks

Excellent ability to multitask, manage time efficiently, work in diverse environment, highly motivated, and learn quickly

Ability to work efficiently in group environment as well as independently.

Fluent in French and English spoken and written




IG Telecom, Libreville Gabon (2003-2017)

Technician, Network Operations Center (NOC)

Implemented and configured VSAT in C and Ku Band.

Installed and configured SOHO router WIFI and …DSL router

Worked as a Technical Assistant and Network Operations Center technician

Managed budget and planned for deployment and maintenance operations

Installed and executed the administration of HUB: creation of modem and configuration.

Supervised and monitored installations, set up and maintenance.

Verification of the quality of field installations (safety)

Activation of sites and (post-sales) customer technical support.

Provide operational support to sales teams

Internet Gabon, Libreville Gabon (2003-2017)

Lead operation technician

Implemented and configured VSAT in many frequencies (C, KU, and KA) satellite links. Improved customer quality of experience.

Operational and technical monitoring of installations

Performed acceptance and commissioning testing of remote sites.

Organized weekly financial reports.

Effective and readily accessible technical support by phone, e-mail and on the customer's site if necessary

Provided training and oversaw team operation on the field and in the office

Verification of the quality of field installations (safety)

Isolation and correction Network Defects Using Network Management Tools

Selection and organization of teams assigned to the installation of VSAT networks

Installed, configured and maintained numerous antennas

Used Spectrum Analyzer for commissioning and troubleshooting

Provided training for clients

National Technical School 1991-1998

Mobil Phone Certification 2001-2002 Ericson Academy, South Africa

IDIRECT Technologies - I.O.M Hub and NOFT (Washington DC) 2006

IDIRECT Technologies installation and maintenance of VSAT Products 2008

Cisco CCNA Certified 2007

Hughes Network System – Introduction Course 2013

Hughes Network System - Remote Installation and Operation Course 2013

Hughes Network System - Network Operations Course 2013

Comtech EF Data – Heights, Advanced Vsat, Vipersat and IMS Training Course 2017

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