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Customer Service Software Engineer

Camrose, Alberta, Canada
August 09, 2018

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Elizabeth Jestin

**** ** ** *** ***

Camrose, AB, T4V 4T6

M: 780-***-****

Software Engineer Analyst

Software Engineer Analyst with hands-on-experience in all levels of testing and support.

Supportive and enthusiastic team player dedicated to streamlining processes and resolving project


Expertise includes:

High-Performance Applications

Continuous Improvement

Strong Relationship with Associates &



SAP PI, Microsoft Office.

Extensive experience with continuous integration, problem-solving, and creative thinking.

Positive attitude, excellent time and task management, quick learning ability, deep and broad technical experience, good team player.

Utilizes talents across the team & company.

Prioritizes tasks and uses time efficiently.


IT Sales Support

Kallarackal Agencies, Palai, Kerala, India March 2014 to June 2015

Monitoring and maintaining the computer systems within an organization in a technical support role.

Diagnosing and solving hardware/software faults.

Logging customer/employee queries.

Analyzing call logs to spot trends and underlying issues.

Software Engineering Analyst (SAP PI)

Accenture Technology Solutions Pvt. Ltd (MNC), Bangalore, India June 2012 to Dec 2013

Supporting the technical design process by participating in the analysis of technical application requirements

Adhered to high-quality development standards while delivering solutions on-time and on-budget.

Assisting in SAP PI based implementing analyses that will identify requirements related to people, processes and technology

Participating in implementing the technical infrastructure

Assisting in the integration of technical and application components with Cap Gemini, Infosys.

Coding and testing program modules; assisting in design

Maintaining, tuning and repairing applications; providing user support.

Participating in execution and documentation of tests.

Executing conversion plans and documenting possible improvements; identifying disruptions in the processes

Conducted performance calls with clients


Cashier (Part Time)

Walmart Camrose Supercentre, Camrose, Canada August 2018 to Present

Dealing with customers over their queries and providing excellent customer service.

Greet customers entering establishments.

Resolve customer complaints.

Process merchandise returns and exchanges.

Maintain clean and orderly checkout areas.


Bachelor of Biomedical Engineering. 2008- 2012

Sathyabama University (2008 -2012), Chennai, TamilNadu, India


Excellent references available upon request.

Continuous Improvement Training, Support & Advancement

Object-Oriented Methodologies

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