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Quality Manager

Portland, Oregon, United States
August 09, 2018

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Production Management • Operations Management • Quality Management

Flexible and participative leader with 15+ years of production, parts manufacturing, quality and operations management experience directing personnel to maintain and safeguard companies Quality Management Systems who optimizes labor resources and budgetary funds that meet customer needs and deliver high quality services.

Balance meticulous attention to quality and detail with a sense of urgency to get the job done on-time and meet production goals in fast-paced environments. Dedicated to creating a collaborative team environment where each member can develop and play an active role in the operations management process. Well-versed in Lean / Six Sigma theory and operation.

Areas of expertise include:

• Fault Isolation • KPI Analysis • Root Cause Analysis

• Lean / Six Sigma • Resource Management • Strategic Planning

• Procedure Development • Budget Allocation / Forecasting • Team Building



Evans Manufacturing and Forming March 2017 - Present 5555 N Channel Avenue Portland Or 97224 503-***-****

Quality Manager

Attended project management meetings with Supervisors

Developed and delivered quality management and quality assurance training for all employees engaged in quality and performance monitoring

Developed and oversaw quality management system to continuously identify opportunities for improvement

Ensured the performance and quality of services conform to established company and regulatory standards

Identified, documented, tracked corrective actions to closure

Interacted with customers and suppliers on quality issues

Managed implementation and compliance of Quality Management program

Scheduled and coordinated all the quality and performance monitoring activities of QA staff across the project

Scheduled, coordinated and reported on both internal and external audit functions of the quality management system

Supported managers by providing detailed weekly and monthly QA trend reports

Managed the Supplier Quality program, held onsite Supplier Audits as required

Pacific Swiss & Manufacturing February 2016 – March 2017

15423 SE Piazza Ave

Clackamas, OR 97015 503-***-****

Quality Assurance Engineer/ Manager

Acted as a focal point and leader to all quality related programs – Directed QA activities to ensure maximum quality and effectiveness.

Supervised and guided subordinates to establish quality standards as per customer requirement.

Analyze company policies and procedures to ensure efficiency and necessity.

Participates in the review of all manufacturing documentation to assure conformance to quality control standards.

oThe review of drawings, specification sheets, production procedures, and inspection standards.

oReview and oversee implementation of engineering change notices and related document change control.

Schedule management review meetings and tracks progress.

Supervises tagging and quarantine procedures for rejection of product.

Authorizes rework, scrap or return to vendor decisions; consults and reviews with the Material Review Board as necessary.

Ensures that the Quality Manual is always current and accurate, and meets practices of Safety, Quality, and Productivity as well as ISO program requirements.

Performs other quality control functions as necessary or as requested.

Knowledge of tools, concepts and methodologies of QA.

Proven track record in application of quality standards and procedures.

Ability to solve problems methodically and attention to details.

Ability to read and interpret technical documents.

Strong written and verbal communication skills.

Strong computer skills including high proficiency working with Microsoft Office.

Working knowledge of common electrical assembly is a plus.

Working knowledge of IPC standard or certified is a plus.

Practical knowledge of Lean manufacturing and Six Sigma is a plus.

Ability to travel -- 15%.

Energetic, focused and highly motivated self-starter.

Ability to work cross-functionally.

Detail-oriented, strong organizational skills, resourceful, and able to take initiative

Good organization skills.

Strong interpersonal, listening, and questioning skills.

TVT Die Casting April 2013 – February 2016

7330 SW Landmark Ln,

Portland, OR 97224 503-***-****

Quality Coordinator

Inspect product shipments to ensure quality

Investigate customer returns and complaints to determine if the product is still suitable for use

Reviewed standards, policies, and procedures, as well as carry out programs to evaluate the effectiveness of existing programs.

Ability to prioritize duties/projects and appropriately handle multiple job tasks.

Communication and negotiation skills (verbal and written).

Strong problem solving skills with a methodical approach.

Report data in clear manner.

Self-motivation capable of working with minimal supervision.

Quality oriented, computer literate, and organized.

Advanced Technology Systems June 2010 - August2012 8201 N. University Peoria, Il 866-***-****

Quality Systems Engineer Specialist

Detail -oriented with the ability to prioritize multiple assignments

Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal concurrently with several abstract and concrete variables

Ability to communicate effectively at all levels, lead meetings and discussions and good written communication skills

Ability to assess compliance of business unit Quality System documents Ability to interpret requirements to verify drawing and quality requirements and determine conformance of inspection outcomes

Familiarity with Microsoft Office suite, SharePoint and Adobe Acrobat

Reporting on compliance related KPIs

Quality Systems understanding – Training and Competency Awareness

Quality Records Management experience

Team player: ability to effectively communicate with cross-functional teams

o Data compilation and presentation experience

oInspect products prior to shipment to ensure accurate labeling and record keeping

Maintain open lines of communication between employees, management and executives

oEnsure all resources and assets are used efficiently and correctly

oIdentified and administered KPI driven metrics

oProven ability to manage performance review for subordinates

oEnsured that company safety and OSHA rules were in compliance

oPromoted clean and safe facility practices

Ensured that all maintenance schedules were complied with according to

Freightliner LLC 1995-2009

6939 N. Fathom St

Portland, OR


Production Supervisor

oCreate and oversee an employee training schedule that emphasizes productivity and resource conservation

oEvaluate each station of the manufacturing process to ensure maximum efficiency

oEnforce safety policies and procedures (both in-house and regulatory) to decrease the potential for employee injuries on the job

oAssume responsibility for manufacturing and shipping processes in the plant

industry standards

oSix Sigma Experience

Precision Cast Parts 1989 – 1995

4600 SE Harney

Portland, OR


Visual Dimensional Inspector/CMM Operator

Visual Dimensional Inspector

oAdherence to safety procedures/guidelines at all times; maintain safety precautions at all times.

oKeep work area in a clean and orderly condition.

oPerform receipt and in-process inspections on material purchased, document and/or record inspection results; report results as required.

oFamiliar with the basic inspection tools and equipment (calipers, scales, micrometer, “go-no-go” gauges, thread gauges, tape measure, etc.) and have demonstrated proficiency in their use.

oCapable of determining the calibration status of inspection and measuring equipment is in proper condition for use, and that inspection, examination and test procedures are approved.

oCapable of assisting production in the set-up of material and/or components for receipt inspection as required.

oReviewing of Certified Material test Reports and verifying conformance to purchase order requirements.

oPerform audits/surveillances as required by management.

oUnderstanding of GDT (Geometrical Dimensioning and Tolerancing) required.

CMM Operator

oOperate the CMM's to effectively and accurately inspect casting dimensions and ensure dimensional integrity; to measure dimensions for balancing and positioning of castings.

oWorks from instructions to position castings on the automated CMM.

oSelects and loads appropriate programs into the machine, per tech cards or SOP's.

oInitiates and monitors programs; operates CMM computers and equipment.

oResponds to computer instructions and error messages during CMM operations.

oObjective: to evaluate CMM computer inspection printouts for consistency with customer specifications and PCC standards. Reviews and interprets CMM inspection printouts.

oDetermines necessary rework

oMarks parts for rework operations.

oSupplies reports and documentation on compliance with specifications.

oGenerates layout inspection report on computer.

oTests and troubleshoots inspection programs

oGenerate new tech cards; upgrade older tech cards

oGenerates airfoil contour plots and other specialized computer generated output.

■ Educational Qualifications

Associates in Computer Science

Clark College - Vancouver, WA

June 2010

Associates in Engineering Science

Clackamas Community College - Oregon City, OR

May 2009

BA in Business Management

Seattle Pacific University - Seattle, WA

June 1983

■ Professional Certifications

ASQ Certified Lead Auditor/Auditor

ASQ Certified Quality Engineering

ASQ Certified Manager of Quality/Organizational Excellence

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