Customer Service Front Office

Angela Masdary

**** **** ***** *****, *** Jose, CA, 95120

Phone: 408-***-**** Email: ********@*****.***

I’m a self-motivated person who enjoys working in teams as well as independently. My goal is to work in an environment that encourages growth and allows me to learn at a fast pace. When fast-paced environments become stressful, I’m skilled at maintaining a level head, and focusing on the task at hand. I have excellent customer service skills and will prove to be an asset for your team!

Education

California State University, Chico- Chico, CA

Bachelor of Science, December 2015

Professional Experience

Receptionist June 2017 to Present

West Valley Staffing Group at NVIDIA Corporation Santa Clara, CA

Receive visitors at the front office and answer and redirect calls

Maintain a friendly and professional demeanor in high-stress, high-volume situations

Ensure that policies are being followed and all visitors sign in according to protocol

Handle professional communications, including incoming email and mail.

Act as the go-to person for business communications and information between external and internal contacts.

Anticipate needs before they arise and consistently solve problems effectively.

Maintain a high level of professional communication across all channels

Front Lobby Administrator/Receptionist March 2016 to June 2017

West Valley Staffing Group – Sunnyvale, CA

Receive visitors at the front office and answer and redirect calls

Handled professional communications, including incoming email and mail.

Acted as the go-to person for business communications and information between external and internal contacts.

Maintained and ordered office supplies

Audited internal sales processes using Excel and ATS systems,

Provided administrative support for executives

Fulfilled word processing requests for executives

Assisted with travel arrangements

Coordinated onsite and offsite events for executives and the organization

Used Outlook to book conference rooms for meetings, ensuring availability of all attendees, as well as the room required for the meeting

Ordered catering for meetings and events, bearing in mind budget and dietary requirements

Scheduled meetings

Responsible for writing quarterly press releases

Anticipated needs before they arose and consistently solved problems effectively.

Handled multiple deadlines at once, in a fast paced environment, and prioritized tasks accordingly

Receptionist March 2015 to June 2015

Studio One Ballroom- Chico, CA

Responsible for greeting guests in a welcoming manner as they entered the studio

In charge of maintaining an up-to-date and accurate guest database

Maintained records of class attendance with class sizes and list of attendees

In charge of using point of sales system to register new guests, maintain nightly guest list, and make various sales including admission and beverages

In charge of direct guest communications

Stylist November 2013 to May 2014

David’s Bridal- Chico, CA

Responsible for direct communication with guests, and appointment scheduling

Responsible for managing guest in-store computer profiles

Assist guests in selecting styles based on descriptions of what is desired

In charge of alleviating any stress associated with the shopping process

Fragrance Associate October 2009 to April 2012

Sears- San Jose, CA

Greet customers and provide them with a pleasant shopping experience

Answer any questions they may have regarding anything within the store

Operate and balance a cash register

Set up and maintain displays

Make sure department is well stocked with merchandise

Skills

Leadership and motivation skills

Proficient in use of the Microsoft Suite of programs

85WPM typist

Very comfortable approaching people in the workplace

Critical thinking

Office Administration

Bookkeeping

Schedule Management

Language Skills

Proficient in American Sign Language

Fluent in Arabic

Excellent verbal and written communication skills

Contact this candidate