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Technical Support Technician

Location:
Kansas City, MO
Posted:
August 08, 2018

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Resume:

Aguer Kuir Gak, Kuir

Kansas City, Missouri ***** Phone +1-816-***-**** email: ac6k9s@r.postjobfree.com

Awards

oPC Support and Network Technician Contestant, SkillsUSA Missouri 2015 West Central District Competition.

oBest Student of the Year 2016 CISCO Network Academy at Metropolitan Community College-Business and Technology, Kansas City, Missouri.

Certifications

CCENT: Cisco Certified Entry Network Technician Expire in 3 years

CompTIA Certified Expire in 3 years

Skills- what I do best.

oTeacher at Metropolitan Community College, Kansas City, Missouri: CCNA1 and CCNA2, IT CompTIA Fundamentals and Digital Literacy. Experience with cisco network architecture.

oMonitor computer networks and servers for problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.

oStrong ability to diagnose server or network alerts, events or issues

oUnderstanding of common information architecture frameworks

oExcellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision

oGood oral and written communication skills, and ability to address conflict with others constructively

oExperience with Disaster Recovery plans and related technologies

oAbility to work a flexible schedule

Education

MCCKC-Business & Technology Kansas City, Missouri

oA.A.S Cisco Emphasis, CCNA Routing and Switching & CCNA Security

oGPA: 3.4 graduated

WORK EXPERIENCE

1.Works at Metropolitan Community College, Kansas City, Missouri

oCurrently an adjunct Instructor at MCCKC, Business and Technology 2016– Present

oTeach CSIS courses: Introduction to Networking CCNA 1 and Routing and Switching CCNA 2, Digital literacy, and IT Fundamental CompTIA. Students learn;

oHow to configure a router and a switch for basic functionality.

oConfigure and troubleshoot routers and switches and resolve common issues with RIPv1, RIPng, single-area and multiarea OSPF, virtual LANs and inter-VLAN routing in both IPv4 and IPv6 networks. Students complete hands-on labs, virtual labs and interactive media activities.

oThese labs and other activities reinforce new concepts and allow students to model and analyze routing and switching processes that may be difficult to visualize or understand

2.Works at Best Buy, Liberty Kansas City, Missouri

Computer & Connected Homes Consultant Oct 2015-Feb 2018

oRecommendations for purchasing products: LoreX security cameras, smart wears technology, and smart things including the Amazon echo and Google home. Provide technical support to consumers: recommends best premium routers and switches

oEnsure quality of services by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes.

oSolicits information about home security camera and best choices

oStocking and tagging of prices on products

oUse POS System transactions

3.Works at Maxi-Seals/Harness Systems Grandview, Missouri

oAs a wire striper and cutter (operates 9500 power wire striper Machine)

oOperates Molding Machines

Voluntary work

Connecting for Good Kansas City, Missouri 2016

Network installation

oMoving the old Ethernet cables and install the new one in different building

Reference

1.Kate Ellis: Coordinator; MCCKC.EDU Business and Technology

2.Alex Hamilton: Instructor; Business and Technology

3.Justin Ware: Supervisor; Best Buy Liberty



Contact this candidate