Client relationship Personnel, Training, Ideas and problem solver.

ADELOWO OREOLUWA

Lagos, Nigeria • 070******** • ***************@*****.***

I am a competent, analytical, clientele relation personnel with more than four Years’ experience in Clientele relations, Brand innovation and Business operations with background in the telecommunications, Digital marketing and Banking industry. I am able to efficiently collaborate with other functional departments to modify processes, Identify and address potential risks and ultimately attain the organizational goals.

• Excellent communication skill

• Strong Team player

• Commercial awareness

• Responsibility

• Computer skills

Microsoft Office (MS Word, Excel and Power Point

• Presentation and public speaking

• Leadership

• Strong Negotiating skills

2016 - Till Date Customer service Representative

Skye Bank Plc

I handle Live chat and social media platform of the Bank with a Team of People I handle customers complaints and escalate to necessary channels I tele market the banks product and services.

I ensure follow up on complaints, service request and enquires made by customers to point of resolution

I Escalate and follow up on process of all Financial issues relating to the Bank I work with Teams to collectively achieve a goal that will enhance customer satisfaction I manage irate customers, protect their interest while also protecting the interest of the bank. I synergize with BDMs, BSMs and head of Units of the bank. I update and explain money market tools to customers to a point of understanding that they are able to initiate business with us

I organize in house events for my Department.

January, 2016 - March,

2016

Sim Registration Attendant

MTN Connect Store

Duties/Responsibilities

Attended to customers

Answered Customers complaints

Face to face interaction with customers

Sim Registration

Verifying information and reporting to the manager March, 2015 - October, Head Trainer

Core Competences

Work experience

https://www.visualcv.com/75jj-99a9_a

2016 Gtext media & Investment Limited.

Duties/Responsibilities

Telemarketing

Prepared proposals for Trainings

Organized trainings for company

Secured Facilitators for all trainings that was held Negotiated prices that were affordable for both Company and Participants. Daily Blogging on company blog.

Organized Trainings for tertiary institutions all over Nigeria November, 2013 -

November, 2014

Basic Science Instructor

Eagles Tower Secondary School (NYSC)

Duties/Responsibilities

Prepared lesson plans and lesson notes.

Assessed and evaluated the students, served as a form mistress and took attendance on daily basis. Organized Mini Talk shows for student

May, 2012 - September,

2012

Industrial Attachment

Cadbury Nigeria Plc.

Duties/Responsibilities

Analytical syrup test in the laboratory

Ensured proper flow of all the sweet lines

Daily measurement of enzymes

Ensued factory workers were properly dressed

2009 - 2013 • BSc. Microbiology

Bowen University, Iwo, Lagos

2002 - 2008 • Senior School Certificate Examination Air force Secondary school Ikeja. Lagos state.

Employee of the Month Skye Bank Nigeria

I successfully organized Training for Tertiary institutions in Nigeria while serving as the Head of training in a Digital marketing Firm. I negotiated with courier companies for dispatch of Business proposals all over Nigeria. I Negotiated with Five Star hotels In Nigeria for subsidized Training for participant and the company. I successfully averted a fraudulent transaction on a customer’s account by Effective KYC technique. I planned and organized Talk show in my place of primary assignment during my National Youth service. Customer Service Certification, 2014

Eagles Vision International Business Schoo

Workplace Readiness, 2014

Inspiro Consulting, Lagos

Marketing Management, 2018

(Enterprise Development Center, Pan Atlantic University) Financial Management, 2018

(Enterprise Development Center, Pan Atlantic University) Business Plan, 2018

(Enterprise Development Center, Pan Atlantic University) Education

Achievement & Award

Professional Certifications

https://www.visualcv.com/75jj-99a9_a

Female Vice President and Female District President, Foursquare Gospel Church 2016- till date Organizing Officer Biological Association of Bowen University 2009 _2013 Event coordinator Final Year Dinner Biological association 2013 Youth Secretary Foursquare Gospel Church 2014_2015 Junior HI president Foursquare Gospel Church 2007-2008 I am a Female of the Nigerian Nationality, Single born December 14 1990, I enjoy, comperring events, cooking, travelling, playing basketball and adventures.

Available on request.

Membership & Extra-Curricula Activities

Personal Details

Referees

https://www.visualcv.com/75jj-99a9_a

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