customer service, front desk, administrative duties
Resume:
Donna S. Holt
**********@*****.***
EXPERIENCE:
Zacharias Ganey Health Institute, Richmond, Virginia 2013 – 2018
Customer Relations Representative
Member contract/renewal sales, tours, health assessments, total involvement with clients – answer any questions, schedule appointments, anything to make the client feel happy and comfortable being in our health facility.
Bon Air BowWow, Richmond, Virginia 2010- present
Owner
Dog walking/sitting/overnighting/dispense pet’s meds/vet visits – anything client needs for their pets when owners were not available. I continue to do work with this company but on a very limited basis.
Azizi International, Richmond, Virginia 2007-2010
Billing Specialist/Administrative Coordinator
Contact between clients (Dollar Tree, Family Dollar, Spencer’s Gifts, approximately 8500 stores) and national HVAC companies to schedule, monitor, and finalize services to analyze, maintain, service, repair and replace AC and refrigeration equipment. Bill clients, payment collection, record maintenance, special projects, correspondence.
Montessori Center for the Child, Richmond, Virginia 2006-2007
Office Manager
Follow-up and completion of student admissions, phone, mail, email correspondence and follow-up; answer parent questions; plan fund-raisers/special events; developed brochures, flyers; all aspects of office management to run small private school.
Schottenstein Stores/HR Management, Columbus, Ohio 1996-1997
Liquidation Analyst
Worked on team of 5 to liquidate Best Products. Responsibilities included data analysis and input, bank account reconciliation, working with 170 locations and supervisors to coordinate tasks and meet deadlines, account auditing, accounts payable; any and all duties necessary to make the sale a success.
Best Products Co., Inc., Richmond, Virginia 1994-1996
Senior Purchasing Agent
Performed purchasing functions for selected critical supplies, custom business forms, and special projects that require custom-made items. Vendor, inventory management. Ensured availability, suitability, and acceptability of complex, critical or high-dollar supply items requiring advanced negotiation and problem-solving skills. Reduced corporate costs, assisted in ongoing supply related planning efforts.
ACCOMPLISHMENTS:
First buyer with previous retail buying experience ever hired at Williamsburg Pottery.
Obtained sales position for national company without previous sales experience.
Increased sales 15+% annually for 3 consecutive years.
Negotiated pricing/programs, creating competitive pricing, increasing margins 3% for 3 consecutive years.
Saved company $900K annually by changing specs on 1 item.
Recruited by national company to participate on special concept team to convert 170 stores to a new name, mix, look, etc.
Recruited by Liquidation Company to liquidate 22-store and 170-store retail chains.
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