Administrative Office Manager
Resume:
Bernadine Davis-Ray
Hyattsville, MD 20782
(H) 301-***-**** (M) 240-***-****
Email: ************@*****.***
Resume
Summary: Progressive responsibility and experience in various positions (mainly) in the Federal Government exemplifying excellent interpersonal skills and problem solving abilities in a customer service oriented atmosphere.
Event planner, Wedding Coordinator, Decorator and Floral Designer, extraordinaire!
U.S. Environmental Protection Agency 08/2013 – 09/2017
Program Analyst/Facilities Services Specialist/Manager
Served as Building Service Desk facilitator/manager answering telephone calls and directing as appropriate to GSA and/or Facilities Managers for action; troubleshot facilities issues, sought/provided resolution to issues as they arose; was proactive in anticipating and fulfilling service needs prior to event occurrence.
Served as Conference Scheduling Manager for 15 plus Agency Conference Rooms/space, manually and on-line: made scheduling reservations and assured room set-up; assured equipment was functional, maintained furniture and equipment in conference rooms, i.e., arranged for carpet cleaning, furniture repair, lighting replacement, fixture repair, audio and visual equipment functionality- assured conference rooms were aesthetically appealing and comfortable for meeting attendees.
U.S. Environmental Pr U.S. Environmental Protection Agency 10/1994 – 09/2013
Program Analyst/Audit Liaison - Office of Administration & Resources Management, EPA
Served as liaison/coordinator and contact within the Office of Administration and Resources Management for all audit issues directed to OARM to review and measure performance, fiscal and material accountability from EPA’s internal Office of the Inspector General, the General Accounting Office (GAO) and other Government entities with authority to audit. Notified offices of audit activity being initiated, arranged entrance and exit conferences, monitored corrective actions initiated based on reviewing entity/Agencies’ recommendations in the Agency Management Audit Tracking System. Produced monthly status report to Senior Managers on Audits and Audit activity, updated outstanding audits and issues in the Agency Semiannual Reports to Congress.
U.S. Environmental Protection Ag Environmental Protection Agency 1986 - 10/1994
Administrative Officer – Off ice Office of Administration & Resources Management, EPA
Served as Administrative Executive/Officer/Manager/principle advisor on ALL administrative operations including budgeting, personnel management, procurement and contracts, financial management, space management and property management, developed systems and procedures for office administrative operations and carried out regulations and policy in administrative matters.
Identified and defined problem areas where administrative policy decisions were necessary for problem resolution including administrative policy development and implementation; assessed the impact of new or proposed administrative directives and advised managers of other significant administrative matters.
Evaluated financial, personnel and material needs and problems as they constrained plans and objectives and reviewed and evaluated offices’ current year operating budget for efficiency and economy, measuring the degree of quarterly commitment and obligations against planned allocations to ensure adequate levels to fulfill office goals; served as funds control point for all expenditures for a budget of approximately $5 million plus in multiple accounts; monitored expenditures against approved plans through periodic status of funds reporting, alerted managers to inconsistencies and advised them regarding probable future needs; anticipated difficulties which might arise and planned budget requests and expenditures accordingly.
Advised appropriate managers on the development and implementation of effective and efficient staffing plans and on personnel management and employee relations, policies and procedures.
U.S. Federal Government, Various National Endowment for the Arts/Humanities, IRS 1977-1985
Receptionist/Clerk Stenographer/Secretary Stenographer/Staff Assistant-Office Manager
Held Clerical and Secretarial positions with progressive responsibility and promotion:
Served as Receptionist, greeted visitors and answered multi-line telephones, directed callers as appropriate and/or provided information needed and/or requested.
Served as Secretary/Stenographer - Typed from shorthand/handwritten notes and dictation tapes, letters, memoranda, reports, etc., into final format and dictation personally taken. These duties were carried out in three Public Affairs Offices within the Federal Government: The National Endowment for the Arts and Humanities, The Internal Revenue Service, and the U.S. Environmental Protection Agency.
Composed, typed and edited from handwritten, rough draft, and or transcription tapes a variety of correspondence such as letters, memoranda, statistical, financial, and budgetary reports into final format, often locating and compiling information for such, assuring proper format, punctuation, etc., utilizing increasing modern forms of computer systems, i.e., Mag Card, Lexitron, PC and finally IBM compatible PC systems utilizing Word Perfect and other Word processing software.
Maintained and scheduled calendars for managers and staff including senior level managers, exercising exclusive control over appointments with complete authority for commitment of time for staff and Senior Agency Managers. Arranged conferences, meetings, etc., including locating and reserving meeting and conference space, and compiling information and agenda for such meetings.
Made travel arrangements, including hotel and airline (or other modes of transportation) and prepared expense vouchers accurately and timely for reimbursement of expenditures.
Supervised, trained and managed secretarial and administrative staff and provided guidance in all phases of clerical/secretarial and administrative office procedures.
ADDITIONAL EMPLOYMENT
Front Desk Manager/Concierge 2004 – 20013 (Intermittently/Part-time)
Answered switchboard telephones, directing callers to residents/appropriate party.
Admitted guests electronically and screened same if prior notice had not been provided of their visit.
Solved tenant issues as they occurred, i.e., fire, maintenance – floods, utilities, lockouts/locksmith and other facility related issues.
Secured ground transportation for residents based on their preferences.
Provided wake-up call service and enlisted.
VOLUNTEER ACTIVITIES
Secretary/Administrative Executive to Pastor and Official Board, New Redeemer Baptist Church, WA, DC - 11/2000-Present
Maintain official church files (membership, baptismal, death and financial records) and prepare certificates for same as needed. Compose and prepare correspondence for Pastor/Board Chairman and Auxiliary Head signature, disseminating as necessary, take and transcribe Board Meeting notes and minutes
Secretary to the Pastoral Selection Committee New Redeemer Baptist Church, WA, DC
7/1999 -11/2000
Composed, edited and prepared for signature, all written communications to candidates, church body, etc.
Took minutes and maintained records from weekly meetings with Selection Committee and meetings with Church as held. Scheduled meetings with candidates and official board, candidates and church, etc.
Initiated and followed-through on Background investigations, credit report information and reference checks (on candidates being considered for Pastorate).
Serve as Trustee to Church, assuring fiduciary solidity, maintain facility needs, provide entry for various meetings and assure building is locked and safety maintained at all times.
CATION: Cardozo Senior High School, Washington, D.C. UNIVERSITY Washington Adventist University
Takoma Park, Maryland
Dual Bachelor’s Degrees in: Organizational Management and Counseling Psychology – May, 2015
References Available Upon Request
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