RACHELLE HOLDAWAY

**** *********

Ogden, UT *****

Cell Phone: 801-***-****

Message Phone: 801-***-****

Email: ac6jl6@r.postjobfree.com

Employment History

BED BATH & BEYOND CALL CENTER LAYTON, UT

CUSTOMER SERVICE REPRESENTATIVE 10/2016 – 05/2017

Provide telephone, internet chat and/or email support for incoming customer inquiries. Navigate through multiple technological tools within the network environment Provide solutions to customer inquiries. Customer and possessing a genuine concern for their inquiries and needs. The Representative will provide this quality service via phone, internet chat and/or email channels.

ROTECH HEALTHCARE INC.. ROY, UT

PATIENT ACCOUNT SPECIALISTS II 08/2015 – 05/2016

Auditing incoming patient records for accuracy and completeness for revenue recognition and collection. Managing patient accounts for documentation needs throughout life of account and serving the customers of the Support Center (patients, referral sources, and employees) by performing tasks related to patient care and third party reimbursement.

THE HOME DEPOT CALL CENTER OGDEN, UT

CUSTOMER SERVICE REP. ONLINE EMAIL, CHAT ASSOCIATE 10/2012 - 10/2014 Taking online chat inquiries from customers regarding their account, item on the website and placing orders and checking on customer online order status. Replying within a pre determined time frame to customers emails regarding any questions of customer feedback from the Home Depot website.

SUTTER PHYSICIANS SERVICES SALT LAKE CITY, UT

ACCOUNT REPRESENTATIVE II-SELF PAY 04/2011 – 07/2011 Provided timely and efficient follow up and collection of all self-pay balances and non-contracted insurance balances. Contacting patients via telephone regarding delinquent balances, reviewing and referring accounts for outside collection activity, developing budget plans, and posting all action codes related to patient's accounts in the paperless collection system (PCS).

INTERMOUNTAIN HEALTH CARE SALT LAKE CITY, UT

ACCOUNTS REC. COLL. PATIENT SERVICES SUPPORT 5/2008 - 2/2011 Responding to electronic and written patient credit disputes and validity of accounts. Answering patient and insurance companies incoming telephone calls. Medical billing and encoding. Patient financial support, Referring accounts to collection agency. PRAXAIR HEALTHCARE SERVICES SALT LAKE CITY, UT

SR. ACCOUNTS RECEIVABLE ASSOCIATE 3/2006 - 5/2008

Working with insurance companies to get medical DME claims paid. Sending out claims. Reviewing all unpaid claims. Collections on past due medical accounts. Experience with several primary and secondary insurance companies. Daily account maintenance. Follow-up on delinquent patient accounts.

Education:

Ben Lomond High School Ogden, UT

High School Diploma Graduated: 6/1991

Secondary Education:

Certified Careers Institute Clearfield, UT

Degree Received: Certified Medical Biller & Encoder/Medical Office Graduated: 4/2005. Certified through the state of Utah, NCCA Current Skills/Equipment Experience:

Customer Service

Microsoft Word

Internet Navigation

EXCEL

Multi-Line Telephone Windows Operation

Insurance Terminology

PowerPoint

WordPerfect

Internet Navigation

Problem Solving

Cash Handling

Keyboarding

Ten Key

Computer Literate

Medical Terminology

Time Management

Team Work

Medical Billing

Medical Encoding Experience

Medical Office Skills

Working with Primary & Secondary Insurance companies Medical Collection Accounts Experience

Data Entry

Insurance Billing Experience

Medical Records Retrieval

HIPPA Certified

Professional & Personal References Available Upon Request

Contact this candidate