Customer Service Office

NITA GONZALES

**** ******* ***** **. ***. ****

Henderson, NV 89011

Home Phone: 702-***-****

Cell Phone: 702-***-****

Email address: ************@*****.***

QUALIFICATIONS

Substantial experience and skills as a Retail Clerk with over 9 years experience in Retail Department and in Food and Beverage Department at the Venetian and the Palazzo 5 years Retail Clerk in the Retail Department

4 years experience as Dual Clerk/Barista under Food and Beverage Department 2+ years experience as an Office Technician at CalPERS in Sacramento, CA 1+ years experience at a Medical Office as an Admission Clerk THE VENETIAN/PALAZZO RESORT AND CASINO HOTEL

RETAIL DEPARTMENT

CLERK

December 2007-August 2011

Responsible f or h andling s ale o f m erchandise i n t he retail s tores. E xcellent i nterpersonal s kills t o d eal effectively w ith company guests. Have w orkable understanding o f s tore p roducts a nd P OS. Trained t o count a nd list a ll s tore m erchandise d uring i nventories.

THE VENETIAN/PALAZZO RESORT AND CASINO HOTEL

FOOD AND BEVERAGE DEPARTMENT

DUAL RATE CLERK/BARISTA

August 2011-July 2017

Responsible for preparation of beverages and handling sale of beverages and merchandise at the coffee bar outlet. Other responsibilities were to pick up pastries from the bakery to be stocked in the store pastry case and labeled prepared food to be stocked in the store cooler on a daily basis.

CalPERS STATE OF CALIFORNIA

OFFICE TECHNICIAN

March 1991-June 1993

As an Office Technician, I provided assistance to CalPERS members and retirees over the phone and. Had knowledge and the ability to interpret and explain CalPERS policies, regulations and statutes when necessary. As an Office Technician, calculating purchase of service amounts, repayment of withdrawn contributions, refunds, and benefit estimates were not part of my responsibilities but have some knowledge. As an Office Technician, I also provided information and assistance to members and retirees regarding service credit, salary and contribution reporting, check deductions, basic retirement eligibility and other related matters.

NORTHWESTERN MEDICAL ASSOCIATES

ADMISSION CLERK

June 1980-December 1981

Responsible for helping Cardiology surgery patients check in and filing their medical information with the hospital. Other skills included handling difficult patients as well as health insurance processing and hospital policies.

EDUCATION

Kelvyn Park High School, Chicago, IL, Academics, 1976-1980, Earned High School Diploma

College of Lake County, Grayslake, IL Computer Programming, 1997-1998 Copper Mountain College, Twentynine Palms,CA Computer Information System, 2003-2005

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