Allison Maiorano

** ***** ******* ****** ***. ***, Baltimore MD 21202

973-***-**** // ac6jig@r.postjobfree.com // www.linkedin.com/in/allisonmaiorano Education

University of Delaware – Newark, Delaware

Bachelor of Arts in Communications, minors in Philosophy and Journalism. Graduated May 2017. GPA: 3.85 Professional Experience

Member Relations Specialist – Agora Financial - Agora LLC, Baltimore, MD January 2018 – Present

Consistently updates clients with current information regarding their subscription content and membership options, and ensures that their questions and concerns never go unanswered. Responsibilities include assisting customers via inbound calls, emails, and live chat, managing our internal database, identifying trends in publication performance, preferences, and service issues, navigating CRM software and wordpress sites, and contributing ideas to sales and marketing efforts.

Project Coordinator – Money Map Press - Agora LLC, Baltimore, MD July 2017 – October 2017 Oversees and manages software development projects through management systems such as JIRA and Confluence, updating tickets/issues, organizing project pages, and providing direction for software/web development projects. All projects pertain to development of internal applications and public web pages. Insights as to technical knowledge of website/software development are encouraged as the company is a subscription-based investment publication and constantly updates media. Building Manager - University of Delaware Student Center, Newark, DE September 2015 –June 2017 Employee at the Events Services department of University of Delaware specializing in customer service and event-planning related roles. Promoted to managerial position after first semester of working as an associate. Responsibilities include overseeing all events within the student centers on a daily basis including meetings, concerts, galas, and receptions, supervising associate employees, compiling and distributing daily event reports, confirming event setups, and customer assistance.

Production Assistant/Intern – PRODJECT LLC, New York, NY June 2016 – August 2016

Position with one of Manhattan’s leading event planning companies capitalizing on NYC Fashion Week runway shows and designer events. On site responsibilities include site setup, client relations, event coordination, and event supervising. In office, responsible for assisting with major event planning and budgets, researching resources and products for events, administrative assistance, and client meetings. Participates in one-on-one mentoring from company partners for a dynamic understanding of event-planning priorities. President - Deltronica, Newark, DE Fall 2014 – May 2017 Programs campus-wide music concerts and events, and contracts with third party production organizations in order to coordinate visual and audio production. Single-handedly executes advertising, marketing, budgeting, hospitality, and recruitment.

Assistant Manager - Marie’s Italian Specialties, Chatham, NJ February 2013 – June 2016 Oversees all restaurant operations. Gives exemplary customer service, and calculates daily expense reports and inventory. Responsible for handling legal tender, taking customer requests, and corresponding as the supervisor on staff. Simultaneously aids kitchen staff, which entails preparing appetizers (soups, salads, miscellaneous), preparing entrees, making and arranging catering orders, and cleaning/sanitizing the restaurant. Skills

Fluent Spanish - S peaks, reads, and writes proficiently. Studied Spanish in an academic setting for 14 years. Used Spanish in a work setting for 3 years.

Media Experience - S ignificant experience with Google Analytics, Confluence, JIRA, Microsoft Office applications, and Google applications. Experienced with operating professional filming equipment and editing software. Produces short films, recapitulation videos, and individual projects. Active with successful outreach on all social media platforms.