Customer Service Executive
Resume:
Sally A. Farmer
*****.*********@*****.***
Objective: Continue HR Career with a challenging position that utilizes skills as an HR Generalist within the areas of Benefits Administration, Compensation and Human Resources compliance.
Experience:
2003-July 2018 Human Resources Specialist Circle Home, Inc.
Lowell, MA
Support the Director of HR through a variety of responsibilities including:
Benefits Administration - Enrollment management of employee benefit issues related to Health, Dental, Vision, Life, LTD and Pension
Complex calendar management/Coordinate interviews, appointments and meetings
Employment process/responsible for CORI's and new hire background checks and references
Facilitate Orientation and Onboarding/Conduct HR sessions with new employees
Maintain employee files, including current credentialing & licensure
Compliance, FMLA and Worker's Compensation management
Support the Leadership Team through a variety of projects
Accomplishments:
Co-created new Onboarding process
Instituted Complete Connected Care Model
Assisted in the creation of new annual Evaluation Tool
Successfully prepared and executed DPH Reviews for Homecare and Hospice
1997-2003 Secretary ITT Industries
Lowell, MA
Responsibilities:
Support Vice President & Engineering Group
Customer Services at all levels/Greet visitors
Arrange meetings, presentations and appointments
Travel arrangements and expense reports
Purchasing coordinator for Engineering Group
International shipping and RMA's
Prepare reports and presentations for engineering meetings & presentations
Accomplishments:
Integrated purchasing and receiving process
1995-1996 Paraprofessional Tyngsboro Public Schools
Tyngsboro, MA
Substitute teacher for preschool and kindergarten age children.
1977-1994 Executive Secretary MIT Lincoln Laboratory
Lexington, MA
Executive Secretary in 3 different Groups, as well as, Executive Secretary to the Assistant to the Director
Responsibilities:
Support Group Leaders and Directors
Point person for all Department employees
Manage travel, meetings and all reservations for Group Leaders & Directors
Expense reporting
Generate presentations and documents for meetings
Prepare correspondence and reports
Handle, track and log classified information
Complex calendar management
Customer service at all levels
General office duties and functions
Accomplishments:
Customized process to facilitate report and presentation generation
Streamlined various record keeping statistics
Refined office procedures for greater efficiency
Designed and created visual graphics for formal presentations
Acted as liaison between Department of Defense Investigative Agency personnel and employees
Interacted with technical staff on proper guidelines pertaining to outside contracts
Ability to assist personnel in identifying problems and develop solutions
Skills:
Computer proficient in: MS Word Excel Power-point Outlook
Education: Middlesex Community College Associates Degree
Bedford, MA 01730 Secretarial Science
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