Customer Service Representative-

Suzanne H Neel

**** ******** **., ***. **

Roanoke, VA 24019

Phone: 540-***-****

Alt Phone:540-***-****

Email: *******.*.****@*****.***

Objective

Seeking a position with an employer to use my skills and knowledge with room to learn and grow within the company.

Ability Summary

Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. Self-motivated individual with an ambition to achieve success. Effective communication and collaboration with diverse levels of colleagues and consumers. Experienced in employee training and development.

Extensive retail management and customer experience. Ability to conform to a variety of business-specific computer applications and systems. Employment History

Financial Crimes Spec II

09/2015 - 04/2018 Wells Fargo 7711 Plantation Road, Roanoke, VA Obtained evidence, took statements and testified to findings regarding resolution of fraud and non-fraud allegations. Coordination of fraud detection and prevention activities. Worked some complex claims that involved direct communication with the merchant.

Professional Attributes:

1) Recorded team meeting notes and facilitated in emailing them to team members for record keeping. 2) Team Member Recognition : Decorated desks for both new and seasoned team members such as welcome and birthday banners. Displayed monthly accomplishments including, but not limited to, call quality, claim quality, and claim time statistics.

Branch Information Call Associate I

02/2005 - 06/2015 Branch Banking & Trust 1410 Coulter Drive, Roanoke, VA Provided general information and support to branch, regional and home office personnel by accurately answering questions and assisting in problem resolution with a client sensitive attitude. Served as the single point of contact for suggestions and feedback to provide process improvement and/or training opportunities to the banking network and other department personnel. Education and Training

Completion Date Issuing Institution Location Degree Received Course of Study 06/1982 Virginia Western Community College Roanoke, VA Associate's Degree Technical Drafting