Manager Quality

SARAVANAN S

Mail: *********.*****@*****.***

Mob: +91 - 805*******

CAREER OBJECTIVE

To reach a privileged, creative and challenging work position, where I can effectively contribute and develop my technical knowledge and skills to achieve the goals of the organization. EDUCATIONAL QUALIFICATION

Qualification School/College Year of Passing Percentage MBA Periyar University Mar 2012 70%

BCA Annamalai University April 2010 72%

Diploma in IT NTTF IT Centre Jan 2008 77%

PUC V B M.H.S. School Mar 2005 76.5%

SSLS Govt Hr. Sec. School Mar 2003 90%

TECHNICAL SKILLS

Packages: MS Office, Open Office

Others: Basic Networking and Troubleshooting knowledge Key Skills: Software Engineering, Organizational behavior and Principles of Management, Software Configuration Management

STRENGHS

Certified ISO Internal Auditor

Commitment to Continuous Learning

Conceptual thinking

Customer/Client focus

Interpersonal and communication skills

Teamwork and Conflict free work

Problem-solving attitude

Team Handling and Management

RESUME

WORK EXPERIENCE:

FIRST AMERICAN (INDIA)

Designation: Process Executive

Duration: Jun 2009 - Sep 2010

Responsibilities:

Preparing Preliminary and Search Report

Receive E-mails from Client and reply on status and Rush orders

Send Daily Reports by End of the Day

Quality Feedback to Searchers

FIDELITY NATIONAL FINANCIAL

Designation: Subject Matter Expert

Duration: Oct 2010 - Mar 2012

Responsibilities:

Handled a Team of 23 FTE’s

Error Analysis and Mitigation

Client Interaction thru emails and weekly meetings

Sending Daily Production and Quality reports to Team Lead

Team Huddles and Motivating the Team members to improve their quality with efficiency INDECOMM GLOBAL SERVICES

Designation: Lead Associate

Duration: Mar 2012 - Sep 2012

Responsibilities:

Preparing Preliminary and Search Report for various clients

Process Training to the new joiners

Error feedback report to Supervisor

Quality Feedback to Searchers

VISIONET SYSTEMS PVT LTD

Designation: Asst. Manager - Operations

Duration: Oct 2012 – Aug 2017

Responsibilities:

Handled a Team of 90+ FTE’s

Heading weekly/monthly Client meetings

Identify Employee’s problems and rectify to comfort them in terms of production and quality.

Handle team leads in professional and systematic manner

Managing & monitoring the performance of teams, maintaining Shift Statistics to ensure efficiency in process operations and meeting of individual & group targets

Determining training needs of employees; conducting suitable training programs to enhance their operational efficiency leading to increase productivity

Managing Team Leads & work towards Process Excellence

Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients

Identifying capacity limitations & bottlenecks and process problems and bringing about improvements in the same

Conduct one on one session with the Team members and Team leads to show their performance FUGO SERVICES PVT LTD

Designation: Asst. Manager - Operations

Duration: Sep 2017 – Till now

Responsibilities:

Handling a Team of 100+ FTE’s

Managing Title Search, Tax, Closing & Vendor Managements processes

Assisting the manager in organizing, planning and implementing strategy

Client Satisfaction - Ensure 0 Escalation to the Manager

Track, Measure and ensure Quality & TAT SLAs for the Client

Process Mapping and elimination of redundant steps to improve the efficiency

Weekly Reviews with TLs & Supervisors and Monthly Skip level meetings with the team members

Record and report all Client meetings and ensure the understandings of the interested parties

Forecast and plan staffing. Communicate any excess or deficit staff Monthly

Heading the Process Transition & Migration, Internal and New Business PERSONAL PROFILE:

Name: Saravanan S

Father’s Name: Sekar T

Date of Birth: 17-05-1988

Sex: Male

Marital Status: Married

Nationality: Indian

Permanent Address: $53, Ganesh Colony, Kelamangalam, Hosur, Krishnagiri Dist, 635113 Languages Known: English, Tamil, Kannada and Telugu Hobbies: Surfing Internet, Listening to music.

I hereby declare that all the above information is true as per my knowledge. Date:

Place: Bangalore Saravanan S

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