Customer Service Sales
Resume:
Kristie L. Sivells
Charlotte, NC 28269
********@*****.***
OBJECTIVE
A challenging position that puts my analytical, organizational, problem-solving, communications and customer service skills to work for the company and allows me to learn and to grow with a committed and dynamic company where I can make a difference in people’s lives.
QUALIFICATIONS
High energy worker, with proven performance in marketing, sales, accounting, management and customer service. Committed to excellence. Recognized for problem solving skills, sound judgment and strong work ethic, and good listening skills. Dedicated to accuracy. Ability to focus on detail without missing the big picture. Comfortable juggling several projects and tackling new responsibilities. Consistently rated “highly effective performer” on reviews.
WORK EXPERIENCE
BEST DISTRIBUTING-Charlotte, NC. Best Distributing is a member of Beacon Roofing Supply, Inc. the largest publicly held distributor of residential and commercial building materials in North America. Inside Sales Representative, 5/2013-present. Responsibilities include exemplary customer service, maximizing sales and building strong relationships with existing customers, generating new customer leads for outside sales representatives, logistics, inventory control, training new employees, creating roof take-off quotes, quoting and completing sales for all roof, siding, and window products.
Accomplishments
• Took over all responsibilities for our biggest customer within a month of being hired. This includes communicating with at least 15 of their employees daily to make sure their material gets ordered properly and delivered in a timely manner. I have personally grown the sales of this customer to confidently give me twice as many as orders as they were giving before I came on board.
• Recognized as the top inside sales person in North Carolina 2 years running. Current sales are over 5 million for the year in my branch alone, not including the sales I generate for other branches in our region.
• Generated many leads for my outside sales person to help him become the #1 sales person in the company 4 quarters out of the past 2 and a half years.
• Built long-term relationships with many customers that have helped instil loyalty, confidence, and trust in our company.
MOSAIC SALES SOLUTIONS/ACOSTA SALES & MARKETING- Charlotte, NC.,National industry leader and field marketing company Retail Coverage Manager, 9/2008-4/2013. Responsibilities include hiring and training employess, maximizing retail awareness and sales of client’s products. Ensuring that merchandise is represented according to planograms, maintaining on floor stock levels and merchandising standards, placing price signage, building strong partnerships with store personnel and management.
THE HOME DEPOT Richmond, Va., Home improvement retailer, $54 billion company, with 1,400 stores
Bookkeeper/Computer Room Associate, 1997-2001. Responsibilities include daily balancing of a $20,000 vault, recovering losses, generating pertinent reports (including a section of the profit and loss statement), processing markdowns and markups, ordering store and office supplies, organizing store meetings, setting up and maintaining registers, computers and store equipment consulting with vendors on purchase orders, maintaining and troubleshooting IBM PCs, TTY terminals, LAN lines and cash registers.
Accomplishments
• Key to opening the bookkeeping department, computer room and front-end during a four-week rollout of a new store in Mechanicsville.
• Reorganized a disorderly bookkeeping department at Richmond store, followed up on documentation to resolve charge-backs and shortages that directly affect the profit-and-loss statements. Department now functions as model and training ground for all computer associates and new assistant managers in the district.
• Followed up on incorrectly processed special services charges, which would otherwise result in store losses often as much as $2,000 a week.
• Called upon repeatedly to work closely with loss prevention supervisor for the district to resolve discrepancies and shortages at other stores in the district.
THE HOME DEPOT Charlotte, N.C.
Front-end supervisor, 1997-1999. Coached, managed, monitored and reviewed a 30-member staff of cashiers, line managers, and special service and lot associates to provide top customer service while maintaining accuracy and efficiency. Encouraged, modeled and rewarded teamwork and initiative.
Accomplishments:
• Promoted from cashier to line manager to front-end supervisor in less than
a year.
• Consistently earned top scores on three-month internal audits of the
front end.
• Received operations of the month recognition three times.
PIC-A-FLICK VIDEO, Charlotte, N.C., a video-rental chain, with 30 stores in North Carolina and South Carolina
Store Manager, 1994-1997. Responsibilities included customer service, managing customer accounts, interviewing and hiring employees, training associates including new management, cash handling and balancing and inventory management.
Accomplishments:
• Within three to four months of joining the company, store sales rose from
No. 22 in ranking among the 30 stores to No. 1 or No. 2 each month.
• Reduced shrink by tightening procedures, systems to emphasize accountability
and follow-through. Same follow-through led to successful collection and accounting for late fees.
AMERICAN STUDIOS, Charlotte, N.C.,portrait takers for Wal-Mart and other clients
Customer Service Representative, 1993-1996. Handled customer service calls, resolved account problems, processed orders, managed customer accounts, and follow up on orders processed.
PROFESSIONAL TRAINING
Classes in:
• Department supervisor training • Profit and loss
• Markup and Markdown • Management
• Front-end supervisory training • Troubleshooting computer issues
• Product knowledge classes
Brunswick High School, Brunswick, Maine, diploma, 1990
REFERENCES
Sheryle Handsome, Expediter, The Home Depot,
Latyana Haymon, Regional Manager-Acosta Sales & Marketing
Lynette Cook, Administrative Assistant-Best Distributing
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