Doreen Tratchel

*** *** **

West Des Moines Ia **265

515-***-****

OBJECTIVE

To obtain a position in an environment that will utilize my current skills and provide an

opportunity for growth.

SKILLS

Organization, attention to detail and deadlines

Communication skills both written and verbal

Computer skills and a willingness to learn new computer programs

System skills: Kolfax, Supreme, Fidelity, Loan Search, EMU, Outlook, Windows

Proficient in 10 key

PROFESSIONAL EXPERIENCE

Continental Western Group Mail Center Associates

2015 -Present

•Processes Incoming and outgoing mail using automated mailing equipment.

•Established procedure guidlines and productivity standards assemble and prepare insurance documents for mailing.

•Open and sorts inter office mail from the post office distributes mail throughout the facility according to schedule, Maintain certified mail records and reconcile proof of mailing daily.

•Assembles computer generated insurance policies, billing statements policyholder notices and cancellations and prepare for mailing.

•Maintain and update agency and field staff name and address information in various business systems

•Provides back up to Reception by answering and directing calls on multi line switchboard pages and transfers call. Greets visitors and determine nature of business and announces visitors to appropriate staff. Monitors visitor access and issues security badges.

•Conduct training of new mail center staff.

Midwest Labs Account Representive

Sept. 2015-Mar. 2015

•Answer phones record prescription from physician over the phone and place in appropriate tray to begin work order process.

•Review and record frames arrived in morning and afternoon delivery. Identify work order for lenses with frames and forward to edging department.

•When all work orders are completed and returned from the lab the work order would release work order, process for mailing to the physician’s office. This process was either by Fed/Ex UPS or regular mail.

Wells Fargo Loan Servicing Specialist 2

2006 –2014

•Process Home Mortgage loans and payoffs with efficiently and accurately

•Works closely with bankruptcy and foreclosures

•Experience reviewing images and quickly deciphering where they are to be utilized.

•Experience working exception processes.

•Perform variety of operational tasks using multiple online systems.

•Receive, review, and process incoming documents for imaging systems.

•Verify accuracy of documents according to Department guidelines.

•Have continued to exceeding production goals on multiple business lines.

•99.9% quality to date for 2011.

Office Team Wells Fargo Assignment

2005-2006

•Preparing mortgage files and accounts payable for scanning, requiring attention to detail and accuracy.

•Experience with scanning system requiring completion of back file paperwork.

•Reviewing and validating all documents scanned for accuracy.

Soderberg Optical Optical Coordinator

2001 – 2005

•Initiated and coordinates deliveries of eyeglasses and contacts.

•Responsible for processing and mailing of optical eyewear, including UPS and

overnight packages.

•Maintain and update current customer data.

•Responsible for ordering supplies and inventory control.

Education

AIB College

Valley High School, West Des Moines, IA

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