Customer Service Administrative Assistant

678-***-**** Delphia L. Taylor **** Pilgrim Mill Rd.

****@*******.*** Cumming, GA 30041

SUMMARY OF QUALIFICATIONS

• Earns excellent remarks on performance reviews, including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and promotes a climate of involvement, cooperation and teamwork

• Computer skills include: Microsoft Office Suite, Navision, Concur

• Demonstrates appropriate interpersonal skills and leadership styles

• Able to set effective priorities to achieve immediate and long term goals and meet operational deadlines

• Adept at working independently and as team member

• Originates, develops and implements constructive ideas

• Works well in a high pressure environment

• High level of discretion and judgment

PROFESSIONAL EXPERIENCE:

2011- 2018 Fry Reglet Corporation, Alpharetta, GA

Administrative/Marketing Assistant

• Assistant to President/COO and Senior Executives.

• Supported VP, Sales and Sales Representatives in marketing, sample requests, marketing spreadsheets, letters and reports.

• Maintained HR monthly expense report. Assisted in new hires and HR duties.

• Prepared and managed travel arrangements, itineraries, agendas and meetings.

• Managed all Fry employee events from Employee Appreciation Week to ordering flowers.

• Served as point of contact for all department communications. Responded promptly, follow through and resolved issues in a pleasant and helpful manner.

• Implemented and maintained vendor relationships.

• Greeted and directed visitors. Kept a safe and clean reception area by complying with procedures.

• Ordered and monitored office supplies, inventory and expenditures.

• Assisted in office moves and other office related tasks.

• Performed basic maintenance of computer system and general office equipment.

• Implement procedures to reduce inventory, supply costs and office needs.

• Processed and managed UPS, FedEx, USPS packages and mail.

• Implemented shredding service.

• File management.

2010-2011 Homeside Properties, Alpharetta, GA

Administrative Assistant

• Processed Covenant Enforcement Violation Letters.

• Printed Collection Warning letters.

• Prepared and printed aging reports for Collection Managers.

• Processed request for legal work orders and submitted to appropriate attorney offices. Applied legal fees and charges to customer accounts.

• Updated homeowner accounts.

• Contacted Law firms in regards to account statuses and updates.

• Searched FMLS for foreclosures listings. Printed and mailed all billing statements.

• Customer Service functions.

2010- 2011 Express Employment, Alpharetta, GA

Vendor Management with Radiant Systems

• Processed all domestic vendor write-ups, PID’s and PO’s.

• Data entry.

• Applied customer service and organizational skills.

• Processed all shipping paperwork and pulled products to ensure correct shipment.

• File Management.

2009-2010 NAMB, Alpharetta, GA

Administrative Assistant

• Assistant to Senior Leadership Team.

• Provided administrative support and Customer service duties.

• Typed, edited and composed documents, presentations and correspondence.

• Maintained Senior Leadership Team calendar of events.

• Assisted in preparing travel arrangements, itineraries and agendas.

• Assisted HR in updating dependent benefits and committee directory.

• Maintained database.

• Interfaced with other departments on projects, reports and updates.

• Back up to multi-line switchboard.

• Data entry.

• File Management.

2004-2010 GOLDEN FINANCIAL GROUP, Alpharetta, GA

Administrative Assistant

• Assistant to President.

• Interfaced with financial companies on clients behalf for information and forms.

• Handled accounts receivable and payable.

• Ordered/maintained office supplies.

• Maintained database.

• Prepared and processed email and correspondence to clients and companies.

• Prepared monthly seminar notebooks and event documents.

• Event planner. Performed customer service functions. 1999-2003 COWETA COUNTY STATE COURT, Newnan, GA

Chief Deputy Clerk

• Assisted Judge and Clerk daily.

• Created and implemented procedures for newly created State Court.

• Supervised Court Staff.

• Processed payroll documentation.

• Handled accounts receivable and accounts payable.

• Processed all State Court Civil Calendar and Case Management.

• Advised and conferred with State Court Judge of all civil calendars and matters.

• Attended and maintained court calendar on scheduled court days.

• Prepared and distributed sentencing and case status updates for civil and criminal cases.

• Updated status of calendar.

• Customer service functions such as phones and file management.

• Provided assistance, direction and information regarding all court documents and services. 1993-1998 COWETA COUNTY SUPERIOR COURT, Newnan, GA Deputy Clerk

• Assisted Judge and Clerk daily.

• Attended Court hearings and Court Calendars.

• Processed, updated and distributed sentencing and case status updates for Superior and State Criminal/Civil cases.

• Handled daily cash transactions, balancing and deposits.

• Time filed legal documents into office, created files for Civil/Criminal cases.

• Case Management and Customer service functions.

• Answered phones and heavy public contact. Ordered and maintained office supplies. EDUCATION

Clayton State College

Gordon Junior College

Courses in Business Management

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