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Sales Customer Service

Location:
Arlington Heights, IL
Posted:
August 02, 2018

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Resume:

Jeffrey J. Tobias

EDUCATION & CERTIFICATIONS

William Rainey Harper College P alatine, IL

Graduated with Honors 2015

● Certifications: Supply C hain Management, In ventory and Production Control, Purchasing, and Warehousing Operations

EXPERIENCE

AAR Corp. Aviation [ Robert Half Temporary] Wood Dale, IL Buyer 2018

● Utilized over 20 years of procurement experience in identifying and sourcing goods

● Exceeded employer expectations and reduced timeline when writing POs and documenting purchases

● Managed RFQs and purchasing using Oracle ERP system, Excel, and Outlook AutoZone A rlington Heights, IL

Commercial Driver & Sales 2017 - 2018

● Managed parts delivery to over 30 commercial accounts, ensuring customer satisfaction and promoting sales

● Implemented four step customer service strategy to maximize sales and attention to detail while documenting returns, facilitating orders, and resolving customer concerns

● Maintained strong customer relationships by utilizing positive language, demonstrating product knowledge, and assuring attentiveness

Se-Kure Controls, Inc. Franklin Park, IL

Sales Coordinator 2014 - 2016

● Interacted with customers from initial purchase order to product shipment

● Sourced parts from alternative suppliers to establish contingency plans

● Developed and implemented processes for CE, RoHS, insurance, MSDS, and plant machine maintenance

● Demonstrated strong organizational and interpersonal skills through collaboration with multiple departments Chefs Provisions, Inc. Arlington Heights, IL

Sales/ Buyer & Logistics 1990 - 2014

● Analyzed marketability and forecasted sales for seasonal trends

● Supervised a ll p rocurement, p urchasing, o perations, a nd d istribution o f food a nd restaurant s upplies, i ncluding the management o f s even s taff members and growth from 720,000 to 4.5 million in sales, thus increasing profits

● Recruited a nd n egotiated w ith 75 v endors to offer a n array of trending and traditional p roducts a t c ompetitive prices, thus increasing profitability and maintaining positive working relationships

● Modernized all a spects o f p urchasing, i nvoicing, a nd b ookkeeping prior to competitors to increase accuracy, reducing labor five hours per day

● Actively listened to identify customer needs, instilled a sense of urgency to purchase items, created action plans and marketing strategies to move stock, and gained commitments by using effective closing techniques ADDITIONAL INFORMATION

● 4-Y ear Veteran in the U. S. Marine Corps: Communications Expert - Several medals and ribbons earned

● Proficiency with: Microsoft [Word, Excel, Outlook], QuickBooks, Google Docs, ERP Oracle, and Mas200

● Some volunteer experiences include: Stand Down Distributor for A Safe Haven (veteran organization), Booth Coordinator for St. Zachary’s Augustfest, and Food Coordinator for St. Edna’s Church Picnic



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