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Customer Service Quality Control

Location:
New York, NY
Salary:
45,000
Posted:
August 02, 2018

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Resume:

LAUREN A. PRICE

New York, NY ***** C: 917-***-**** *************@*****.*** www.linkedin.com/in/laurenprice

PROFESSIONAL SUMMARY

Multi-talented Professional with Great Interpersonal Skills,

Ideally Suited for Fast-paced, Customer-facing Role

Built successful track record across multiple fields by consistently demonstrating superior customer service skills, a talent for problem solving and impeccable reliability and professionalism.

Well-honed people skills were amply demonstrated while managing reception desks, collaborating with colleagues at all levels, giving VIP tours and most recently, dealing with international tourists.

Self-motivated individual with strong orientation toward organizational goals and timelines.

Proven Skills: Reception Customer Service Administrative Interpersonal Meeting Deadlines Handling Pressure Organizational Multitasking Decision Making Cost Cutting Collaboration

Oral/Written Communication Leadership & Supervision Relationship Building Promoting Staff Morale

PROFESSIONAL EXPERIENCE

NYC Department of Parks and Recreation, New York, NY 2016 Present

Urban Park Ranger Step-up Summer Sergeant

Help connect New Yorkers and tourists from around the globe with NYC’s outdoor recreational offerings. Ensure safety and enjoyment of parks visitors. Concurrently, provide critical first line of law enforcement (issue summonses for violation of parks, city and state laws; inspect concessions to ensure health and sanitary code compliance; and maintain order, escalating extreme situations to NYPD 1st Precinct as required).

Promoted to Head of Security (Step-up Summer Sergeant) for Red Hook Pool in Brooklyn. Supervised 5 seasonal workers to ensure ongoing guest enjoyment and safety.

De-escalated tense situations using deft diffusing tactics while providing security at special events and at busy, regularly assigned locations like South Street Seaport and Battery Park.

Interacted warmly and professionally with visitors from various countries and cultures while disseminating information about rules and regulations, health and safety hazards, and parks events.

CNN New York Bureau, New York, NY 2004 2014

Bureau Line Coordinator

Managed resources for booking 7 studios, prompter stations and rooftop cameras for busy NY bureau of cable news station. Set up quality control, establishing and maintaining continuity with remote guest/reporter shots. Collaborated with colleagues throughout bureau to achieve business goals.

Demonstrated high-level technical skills and unflappable demeanor despite high-pressure setting typical of a cable news studio:

Kept production running smoothly by liaising between producers, operators and management.

Drove cost savings by reducing lost airtime/satellite time through expert coordination of satellite time and various lines, a high-level skill requiring split-second decision making.

Troubleshot problems associated with live remotes (US and international), rapidly correcting color level issues and ensuring quality viewer experience.

Drove $20K-$30K in annual cost savings while ensuring effective coverage of UN General Assembly, a challenging news event involving multiple crews, locations and livestreamed conferences.

Well-recognized for technical depth and breadth and frequently called upon to provide VIP tours.

Ensured 24/7 breaking news was covered without delay or interruption. Reported on short notice, weekends and holidays and often camped out at bureau prior to major weather events.

CNN NY Bureau (through Team Video Services and Potomac Video Services), New York, NY 1999 2004

Master Control Technician

Managed quality control and routing of all signals leaving bureau, acquiring satellite frequencies and working with other technicians in numerous cities to optimize video and audio levels. Troubleshot problems and connected extensive network of cables (involving heights, safety awareness, etc.).

Set up quality control for incoming microwave, fiber line and satellite signals for live and taped productions, a skill requiring quick, decisive action when lines unexpectedly went down.

Filled in for supervisor, managing control room and studio personnel totaling 13 14 technicians, cameramen and lighting designers.

Operated exterior robotic cameras for single guest, of city skyline and building exterior shots, a skill that was put to the ultimate test on 9/11, using robotic cameras to track aftermath.

Reported on short notice and worked weekends/holidays, ensuring there was smooth 24/7 breaking news coverage.

PREVIOUS EXPERIENCE

WCPO-TV (ABC affiliate), Cincinnati, Ohio

Broadcast Technician

Aligned satellite equipment for uplinks and downlinks. Controlled transmission equipment remotely with close observation of on-air signal for quality control.

Provided technical direction of morning, noon and weekend newscasts, anticipating needs of director to swiftly line up shots and graphics – a high-pressure role, particularly when performed during fast-moving stories like tornado coverage.

Handled higher-level technical tasks performed by only a few of the 30-member team such as operating master control, tape, video and satellite areas because of superior technical skill.

Squadron, Ellenoff, Plesent and Sheinfeld, New York, NY

Receptionist

Greeted partners, employees, clients and visitors of mid-sized law firm with 100+ attorneys.

Operated multi-line telephone system.

Provided full range of reception duties including managing catering deliveries and set-up with housekeeping staff.

Quickly accrued a number of financial administration duties.

EDUCATION

Bachelor of Arts, Theater – Hampshire College, Amherst, MA



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