Manager Restaurant

Michelle Desues

**** *** *’Shanter Street

Ontario, CA 91761

Cell: 805-***-****

Email: d *************@*****.***

Objective:

Hardworking restaurant manager, with over 20+ years experience in the hospitality industry. I have a winning attitude with a desire to deliver an exceptional dining experience, focused on setting high expectations and raising service standards to improve guest satisfaction and reducing employee turnover. Professional Experience:

Denny’s Pismo Beach, CA

Restaurant Manager 2017 – 2018

● Traveled to numerous locations to include Santa Maria, San Luis Obispo, Atascadero and Paso Robles

● Oversee 12 employees and delegate daily tasks to BOH and FOH staff

● All employee relations to include coaching and discipline

● Perform cleanliness and safety walk thru procedures at beginning and end of shift to maintain company food and safety standards in accordance with state regulations

● Managed inventory, cost of labor, EOD reports and forecasts

● Balancing the safe, cash registers, and making daily deposits

● Recruit and train new talent and help develop and empower new employee’s Olive Garden Santa Maria, CA

Server 2016 – 2017

● Assisted guests in making menu choices in an informative and friendly helpful fashion

● Appropriately suggested additional items including different types of wine to up sell and compliment guest plate choice and increase restaurant sales

● Effectively communicated with kitchen staff regarding guest dietary and allergy needs

● Regularly checked on guests to ensure satisfaction with each food course and constantly making sure drinks were filled

● Consistently adhered to quality expectations and standards in accordance with company and state food safety regulations

● Always vibe with guests in making a warm and welcoming dining experience and thanking and inviting them back

Olive Garden Puente Hills, CA

Server 2014- 2015

● Used tray and jack stand style of serving as well as family style serving

● Utilized proper portioning and plating

● Prioritized time management in order to serve guests and assist team members to minimize guest wait and waste

● Expedited hot food to guests

References upon request

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