Customer Service Representative call center

Kimyarda Williams

*** ********* **. ********, ******, TX, 75217 972-***-**** ***********@*****.***

Objective

Experienced Customer Service Agent Inbound\Outbound Representative looking for a position with a reputable organization.

Education

DEGREE DATE EARNED SCHOOL

Diploma 2012 Resolute Academy High School

Experience

MEMBER SERVICES CUSTOMER SERVICE REPRESENTATIVE BROAD-PATH HEALTH SOLUTIONS 10/2017-PRESENT

Provides support and services to clients of a membership responds to requests and complaints and provide information to members.

INSURANCE CLAIMS REPRESENTATIVE CATASTHOPE MANAGEMENT SOLUTIONS 04/2012-04/2017

Investigate, Analyze, and determine the extent of insurance company’s liability concerning personal, casualty, or loss or damages, and attempt to effect settlement with claimants to compile information.

MEDICARE D CONNEXTIONS 09/2013-04/2014

Handles a high volume of complex inbound calls to ensure questions and issues are resolved both promptly and accurately and, in a manner, that participants can understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller’s needs, and providing education along the way.

Help desk- representatives will use reasonable efforts to assist provide

MORTGAGE LOAN SERVICE SPECIALIST BANK OF AMERICA 03/2010-4/2012

Monitor account delinquency, research missing payments, issue escrow payments, answer customer questions, prepare mortgage payoff letters and receive bankruptcy notices from borrowers.

HRD CORRESPONDENCE 04/2012-07/2012

Looking through the customer’s information to see where they are at for as their home loan with Bank Of America and sending out letters and emails to the customers about what information that they need to send in for the modification.

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