Customer Service Training

Dear Sir / Madam,

I am a recently qualified customer service agent and would like to fulfill my dream and pursue a career in the world of aviation.

As detailed in my Curriculum Vitae and supporting documentation, I meet all the requirements specified for the advertised position and would really appreciate you considering me for the position.

Thank you for taking the time to review my CV and I look forward to meeting with you in the near future.

Kind Regards,

Gcinokuhle

PERSONAL PROFILE

ID Number : 980**********

Nationality : South African

Gender : Female

Marital Status : Single

Dependants : None

Driver’s licence : None

Criminal record : None

Health : Good

Languages : English, IsiZulu

EDUCATIONAL QUALIFICATIONS

CURRENT STUDIES

COURSE NAME : Passenger Ground Handling / Customer Services

ORGANISATION : EPT Aviation Training Pty (Ltd)

DATE COMPLETED : 8th January 2018 – 26th January 2018

SUBJECTS : Aviation General, Codes and Abbreviations

Airline Terminology

Travel Documentation

Baggage Handling, Airport Environment – Hazards and Risks & Basic Ticketing

Aviation Medicine, HIV & AIDS and Handling of passengers with Special Needs

Dangerous Goods

Security Awareness

Interviewing Skills

Typing skills

Customer Resource Management, Conflict Management, Cultural Diversity

SECONDARY EDUCATION

High School: Dr Johan Jurgens Hoerskool

Highest standard passed: Grade 12

Subjects: English

Afrikaans

Life Orientation

Mathematical Literacy

Business Studies

Economics

CAT

Religious Studies

SUPPORTING DOCUMENTATION

Copy of Identity Document

Copy of Matric Certificate

Copy of EPT Aviation Training Certificate

Contact this candidate