Manager Customer Service

OBJECTIVE: To serve in a professional environment where I can use my skills and knowledge in computer programing, accounting, finance and human resources.

EDUCATION

Master’s in Industries Management Technological University of Panama

Postgraduate Degree in Senior Management Technological University

of Panama

Certificate in International Commerce Banking Association of Panama

Bachelor’s in Programming & Analysis System Technological University of Panama

PROFESSIONAL EXPERIENCE

Greenview Entertainment Jan 2018 to Mar 2018

Administration Assistant Houston TX

Attended to customers, answer calls, making letters for clients, artists, banks, sponsors, etc.

Take care of all finance such as: Bills, invoices, receipts.

Created in excel a visitors’ logs, the equipments log to keep track of everything in and out of the office.

Take care of all the staff timesheet daily, coordinated the weekly meetings with the staff, plan for the events with the CEO and the staff.

Assist in the shutting of the promo for the events with the artists, CEO and the guess.

Checking the emails daily on the computer, tracking packages for the events and make sure their arrive on time in Houston, Maryland and Chicago, when the package reach at the office in Houston sort the tickets and organized for the distribution, (sponsors and for sales at the venues in Houston), also sort all the souvenirs and make sure the guess, artists, staff and sponsor received one.

Make the welcome letters and thanks letters for the artists and sponsors.

The day of the events make sure everything is in place and well organize.

Plan and schedule the CEO meeting on the computer.

Do the reconciliation for all the accounts and at the end of the month balan.ce al the transaction with all the invoices and receipts.

OP Party Graft Mar 2014 to Dec 2017

Sales Pasadena, TX

Attended to customer, organize the merchandise, take care of the sales, in charge of the inventory in my department, and work as a team to guarantee a good customer service in each department.

Denny’s Restaurant June 2013 to Dec 2013

Server Missouri City, TX

Attended to customer, sit the customer, take their drink and food order, assist the management with the cashier.

Cleaned the restaurant and maintained the supply of table condiments.

Supreme Flat Fit and Auto Repair Aug 2011-Dec 2012

Secretary Admin Brooklyn, NY

In charge of the administration, attend to customers, prepaid invoices, make payments and collections.

Prepared letters, memorandums and the employee’s time and attendance.

Call our services for any part and arrange prices for the cars parts.

E.J. Moving Company Mar 2010-Jul 2011

Account Executive Brooklyn, NY

Handled all administrative duties including: coordinating the daily logistics for the movers, invoicing customers, coordinating the staff meetings, and preparing the attendance sheet.

Make sure the customer receive the appropriate price for the job and that the movers on time in any location assign with 100% of affectivity.

Panama Canal Authority Mar 2000-Jul 2008

HR Manager Miraflores Landing, Panamá

Provided guidance and training to over 50 employees in all levels of management.

Audit to find problems in the function of the new system. And also train the timekeepers with the new system.

In charge of inputting the payroll hours for hourly and salary employees of four separate departments.

Served as the subject matter expert with over 8 years of experience as time keeper at the Panama Canal Authority. Took care of the employee’s time and attendances.

US Army Base Finance and Accounting Office 1997–1999

Payroll Manager Panama City, Panama

Served as Team Leader with the authority to make final decisions regarding special payroll circumstances.

Maintained and processed payroll hours for over 300 employees with a bi-weekly gross amount of $274,723.69.

Processed charity plans, APC codes, child support and Panama unique codes, allotments, tax exemptions, annual leave, sick leave.

Handled payroll for employees under military groups in Colombia, Honduras, and Miami.

US Air Force Base Comptroller Office 1996–1997

Accounting Manager Panama City, Panama

Recorded A/R and A/P, maintained contracts (Purchase order, blanket delivery orders, purchase agreements), and processed invoices for over a million dollars per quarter.

Balanced the company credit cards for over 1,000 civilian and military employees monthly and closed all credit cards at the end of fiscal year.

Created and maintained the payment schedule for approximately 50 purchase orders monthly that amount to over $3,000,000 yearly.

In charged or the impact cards for all the employees (Civilian and militaries) at the Air Forces in Panama, and also in charge of balance the Impacts card at the end of the fiscal years.

TECHNICAL SKILLS

Over 20 years of experience with software such as: Oracle, FORTRAN, COBOL, Program C, and Basic.

Proficient in making charts, presentations, and spreadsheets in Excel, PowerPoint, Word, Access, and Works

Also used other military system and exclusive company systems.

Bilingual; fluent in Spanish and English.

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