Manager Engineer

SASI KUMAR N

Cell 989-***-**** Mail *************@*****.***

Seeking assignments in IT INFRASTRUCTURE ARCHITECT LEAD / TECHNICAL DATA CENTER TRANSITION/MIGRATION MANAGER with a growth oriented organization

Location preference: Middle East Countries and Any Location in India

SUMMARY:

To seek a position to utilize my skills and abilities that offers professional growth while being resourceful, innovative, and flexible. To work in a professional atmosphere that enables to cope up with the emerging as well as the latest technologies and scope for widening spectrum of the knowledge and to establish as a technically proficient one. I am seeking a position where I can develop and excel while giving my best to an employer.

OVERVIEW:

Functionally and technically professional with 11 years of experience in the areas of IT Infrastructure operations in Windows/Linux/ Cisco/Oracle DB/ DB2/SQL/SAN Storage/Backup (TSM/Symantec/Veritas) platforms.

Associated with Fujitsu India Pvt Ltd as an Team Lead-SDM (IT Technical DC Manager as per project ).

Proficient in managing day to day IT infrastructure operations and resources to fulfill the business requirements and Migration.

Adroit in performing stakeholder management role, ensuring closer collaboration between the global delivery teams by proper liaising and coordination.

Adroit in providing effective efficient resolution to customer queries related to services and improving relationships with customer by anticipating customer current and future requirements thereby ensuring a positive customer experience.

Excellent communication and interpersonal skills with abilities in resolving complex technical issues.

SKILL HIGHLIGHTS

OS : Windows 2000-2012 servers, Windows, XP, Vista, 7, 8, Linux RHEL5, Suse Linux 10.

Server : DNS, DHCP, Active Directory, FTP, Exchange Server, Symantec Server, Lotus Domino.

Database : SQL, Oracle, DB2

Hardware : IBM, Compaq, Dell, HP, Wipro, HCL servers, desktop and different type of peripherals.

Backup /Storage : TSM/Symantec/Veritas backup, SAN Storage/ HP NAS /DAS

Technology Infrastructure Strategy & Implementation Vendor Management

Operational / Process Analysis Solid Leadership Skills Key Client Relations

Incident Management Problem Management Change Management

WORK EXPERIENCE

Fujitsu India Pvt Ltd, Team Lead-SDM (IT Technical DC Manager as per project ). May-2017-Feb-2018

Architecture/, design and implementation responsibility for Datacenter for large corporate environment, based on architectural standards

Ability to successfully provide operations / migrations / Transition and maintenance support for mission critical environments.

Serving as single contact point of contact / interface for supporting customers / third parties / stakeholders & handling key issues for management.

Defining and managing requirements, schedules timelines, scope along with the business groups and stakeholder in planning the project life cycle.

Manage and monitor 25 resources performance, prepare the roster plan and enforcing deadline.

Monitor daily incident and service request call trend and improve the call closure trend.

Implement best practices, procedures, & disciplines necessary to assure the best service delivery.

Responsible for change management, consistently met and exceeded SLAs and mentoring teams to deliver world-class performance and created & implemented business continuity plans.

Deliver the services in agreed SLA timelines and ensuring the nil penalties in the IT Infra calls.

Ensure maximum uptime and availability of IT environment.

Lead and enable a culture of excellence that drives efficiency, productivity, quality, and customer satisfaction.

IBM India Pvt Ltd, Bangalore as SSO Lead,. Oct-2015-Sep-2016

Monitor the quality of IT Infrastructure services and establish improvement plans to deliver exceptional service and quality.

Manage service providers, ensuring that all service levels are met within expected costs & time.

Coordinating with vendors for getting the issues resolved using the escalation matrix provided by vendor.

Regularly conducting the meeting with internal and external stakeholders and communicating the process changes.

Participating and manage the database / link migrations and security patch updates.

Wipro InfoTech, Chennai as IT Operations Manager Jul-2010-Apr-2015

Monitoring server performance, security logs, and performance analysis of storage systems.

Provided mentoring, leadership, guidance for accountability and growth; conducted annual reviews and motivating the staff.

Provide direction and coordination of strategic planning and short-range resource planning and forecasting, budget development and coordination. Manage the annual IT Infrastructure Section budget submission.

Wipro Infotech, Chennai as Desktop Management Lead Jul-2008-Jul-2010

Implement and Managing 60 locations IT infrastructure and 30 resources to ensuring smooth operation with nil escalations to provide service to the customer to achieving their business without any interruption.

Manage and ensure a team of qualified and motivated IT workforce in place to provide high quality IT services delivery and ensure high levels of customer satisfaction.

Nebula Computer Pvt Ltd, Chennai as FMS Engineer May-2007-Jul-2008

Responsible for designing, building, and maintaining IT infrastructure. Key areas of which are network, server, Email servers, antivirus servers, network, storage infrastructure, systems, application systems, end user platform infrastructure, etc.

HCL Infosystems, as Desktop Trainee May-2006-Jul-2007

Performs routine preventive maintenance on hardware and software.

Responsible for hardware and software installation, maintenance and repair.

EDUCATIONAL, CERTIFICATION AND CCOURSE COMPLETION

Diploma of Electronics and Communications Engineering, Sakthi Polytechnic College, 2004-2006

Information Technology Infrastructure Library (ITIL), 2013

Microsoft Certified System Administrator (MCSA), 2010

Red Hat Certified Engineer (RHCA), 2006

ACHIEVEMENTS

Best Galaxy Delivery Person Award in Wipro Infotech - 2013.

Appreciation certificate from VP of Max New York Life (MNYL) Insurance Customer -2009.

Implemented more than 50 locations in MNYL South Zone.

Selected as Best FME in South in the year - 2008.

PERSONAL DETAILS

Date of Birth : 05-Apr-1987.

Address : 72, Indhra Nagar, Sathyamangalam, Coimbatore-638401.

Language : English, Tamil, Kannada

I hereby declare that all the statements furnished in this format are true to the best of my knowledge.

Date : 25-Jul-18 Yours Sincerely,

Place : Chennai Sasi Kumar

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